Andrew Croom
Wilmington,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Waiter/Bartender/Manager
Poes Tavern
07.2020 - Current
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working at tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Prepare craft cocktails and recommend wine and beer to customers.
- Ensured employees stayed on task and resolved issues amongst patrons.
Laborer
T&T Fencing
10.2019 - 08.2020
- Worked alongside boss to accomplish work goals according to schedule.
- Built fences at a extremely fast pace.
- Maintained organized and clean work areas at all times on job sites.
- Loaded, unloaded, and moved material to and from storage and production areas.
Line Cook
Dockside Restaurant & Bar
05.2016 - 06.2018
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
Education
Associate of Arts -
Cape Fear Community College
Wilmington, NC12-2023
High School Diploma -
New Hanover High School
Wilmington, NC05.2016
Skills
- Guest Relations
- Conflict and Complaint Resolution
- Beer and wine knowledge
- Team collaboration
- Time management
- Customer Satisfaction
- Training Development
Timeline
Waiter/Bartender/Manager
Poes Tavern
07.2020 - Current
Laborer
T&T Fencing
10.2019 - 08.2020
Line Cook
Dockside Restaurant & Bar
05.2016 - 06.2018
Associate of Arts -
Cape Fear Community College
High School Diploma -
New Hanover High School
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