Andrew Crowell
Norfolk,VA
Summary
Self-starting Operations Manager offering high-level experience in business operations. Adept at directing work to completion and driving for results. Completely customer focused and consistently driving for results to meet their demands. Well organized, attentive to detail, task oriented and vigilant in achieving goals.
Overview
12
12
years of professional experience
Work History
Operations Manager
Lineage Logistics
Portsmouth, VA
04.2021 - Current
- Provided best in area customer service and operational excellence.
- Built customer base of 200+ within first six months of operation through operational network and word of mouth.
- Worked with customers to find a fit in area, using local network of four buildings.
- Managed 2 direct reports and 100 indirect reports.
- Daily labor planning.
- Started up $90mm greenfield automated building.
- Hired and interviewed each position on site.
- Exceeded budgeted revenue by 200k+ in five of the first six months after going live.
- Developed new processes and trained new staff using SWIs written by myself and GM.
Receiving Supervisor
Lineage Logistics
Savannah, GA
08.2019 - 04.2021
- Supervise and manage 30 direct reports.
- Partner with customer to ensure they had what they needed to operate.
- Manage ERP systems and improve business processes (SAP, HighJump, Workday, Dayforce) to maximize results.
- Make decisions to improve Labor-to-revenue.
- Navigate problems and relationships with in-house customers (Perdue farms) while coordinating the WPL functions (Weigh, Price, Label).
- Develop and amend Standard Operating Procedures (SOP) and Standard Work Instructions (SWI).
- Continuously improve the inventory and WPL processes though lean principles.
- Interview candidates and assist in improving employee retention.
Inventory Supervisor
Lineage Logistics
Savannah, GA
01.2019 - 08.2019
- Run Inventory Snapshot and transmit EDI to match SAP (Perdue Farms) and HighJump (Lineage).
- Responsible for balancing customer's inventory with in-house inventory to ensure orders will be filled.
- Responsible for inventory accuracy site-wide.
- Engage with onsite customers to report inventory counts and complete transfer tasks as needed.
- Created databases and spreadsheets to improve inventory management accuracy to KPI of 97.5%.
Lineage Management Program
Lineage Logistics
Savannah, GA
10.2018 - 01.2019
- Learn each process in every department within the site.
- Food safety and quality assurance basics.
- Use ERP systems to assist in business functions (SAP, HighJump, Workday, Dayforce).
- Gain experience using RF guns and operating equipment such as EPJ, Forklift, & Cherry Picker.
Supply Chain Intern
Mission Health
Asheville, NC
05.2018 - 10.2018
- Record and analyze data collected through receiving process
- Report and relay findings of projects to continuous improvement team
- Reduced amount of supplies without purchase order numbers which helped accounts payable become more efficient
- Use Lawson system to understand receiving process and daily operations.
Farmhand and Machine Operator
Crowell Farms and Composting
Asheville, NC
05.2010 - 08.2018
- Responsible for interacting and fulfilling customer needs in dealing with compost company.
- Tended to regular farm activities including feeding, environment building, and health examinations.
- Coordinated driver pickups and dump offs.
Education
MBA - Supply Chain & Logistics Management
Liberty University
Lynchburg, VA05.2020
Bachelor of Science - Marketing
Liberty University
Lynchburg, VA05.2018
Skills
- Workflow Optimization
- Sales Promotion
- Administrative Management
- Customer Service
- Onboarding and Orientation
- Performance Monitoring and Evaluation
- Planning and Implementation
- Logistics Oversight
- Inventory Management
- Team Leadership
- Sales Tracking
- Recruiting and Hiring
- Process Improvement Strategies
Hobbies
Outside of work I enjoy running, golfing, and playing tennis.
Timeline
Operations Manager
Lineage Logistics
04.2021 - Current
Receiving Supervisor
Lineage Logistics
08.2019 - 04.2021
Inventory Supervisor
Lineage Logistics
01.2019 - 08.2019
Lineage Management Program
Lineage Logistics
10.2018 - 01.2019
Supply Chain Intern
Mission Health
05.2018 - 10.2018
Farmhand and Machine Operator
Crowell Farms and Composting
05.2010 - 08.2018
MBA - Supply Chain & Logistics Management
Liberty University
Bachelor of Science - Marketing
Liberty University
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