Andrew Dauderman
FRESNO,CA
Summary
Account Management Professional looking for the next step in career advancement.
Overview
12
12
years of professional experience
Work History
Account Manager
Navia Benefit Solutions
Fresno, CA
06.2024 - Current
- Primary responsibilities: similar to Account Associate with more emphasis on client relations and managing employee benefits
- currently assigned to 80 total clients with more being assigned based on current company need
Account Associate
Navia Benefit Solutions
Fresno, CA
05.2023 - 06.2024
- Managing assigned employer accounts, involving attention to detail, problem solving, and proficiency in Microsoft office, alegeus, Salesforce, and proprietary software
- Experience with amazon web services, and skill in claims processing.
Specialty Representative
Navia Benefit Solutions
Fresno, CA
10.2021 - 05.2023
- Position involved taking incoming calls, with the goal of a one-call resolution
- Required the ability to multitask to meet daily goals to ensure there were no delays for our customers
- Promoted to Account managements associate in May 2023
Temporary Work
Instacart
Fresno, CA
01.2021 - 10.2021
- This was an order fulfillment position, accepted incoming orders, gathered items, then staged them for pickup.
Lead Technician
CPR Carpet and Restoration
Fresno, CA
04.2013 - 07.2019
- Held certifications in both carpet and upholstery textile cleaning
- Management position, with the requirement of being the face of the company at every job site
- Maintained and exceeded company standards.
Education
Some College (No Degree) - Business Administration
Fresno City College
Fresno, CASkills
- Account Management
- Microsoft Office
- Salesforce
- Alegeus
- Knowledge in employee pre-taxed benefits
- Claims processing
- Cash handling
- Billing
- Customer Service
- Client Relationship Management
- Account Servicing
Timeline
Account Manager
Navia Benefit Solutions
06.2024 - Current
Account Associate
Navia Benefit Solutions
05.2023 - 06.2024
Specialty Representative
Navia Benefit Solutions
10.2021 - 05.2023
Temporary Work
Instacart
01.2021 - 10.2021
Lead Technician
CPR Carpet and Restoration
04.2013 - 07.2019
Some College (No Degree) - Business Administration
Fresno City College
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