Andrew Davenport
Sales
Roswell,GA
Summary
Over 10 years of experience in Sales, management, and customer service. Experienced Store Manager and Senior Repair Technician (electronics). Excellent reputation for ensuring customer satisfaction and driving overall operational success.
Overview
8
8
years of professional experience
Work History
Accounts Manager/Area Sales Supervisor
Unlimited Lawn Care
Alpharetta, GA
01.2019 - Current
- Consistently met or exceeded company sales goals, netting over 900 new customers for company.
- Developed process improvements to increase efficiency and productivity and presented to management for approval.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring/termination processes, coaching employees on company protocol and payroll operations.
- Engaged employees in business processes with positive motivational techniques.
- Assessed employee performance and developed improvement plans.
- Boosted branch sales by developing and deepening customer loyalty through incentive programs.
- Resolved escalated customer issues in timely manner, which helped maintain high personal retention rate.
Inside Sales Representative/Customer Service Specialist
Weed Man
Roswell, GA
01.2018 - 01.2019
- Number 1 in sales for entire branch as first year employee
- Transitioned 80% of leads into paying customers over 9 months.
- Achieved over $100k in new business during 1st quarter.
- Achieved 92% account retention rate, well above industry average of 80%.
- Surpassed sales targets by 30%
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Emphasized product features based on analysis of customers' needs.
- Wrote sales contracts for orders obtained and submitted orders for processing.
- Created and updated customer accounts with relevant information.
- Managed and recorded all leads from outbound telephone marketing.
- Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries.
- Set up new accounts, established customer credit, and set up payment methods.
- Maintained friendly and professional customer interactions at all times.
Store Manager
Cellairis
Atlanta, GA
11.2017 - 01.2018
- Generated repeat business by delivering exceptional customer service and positive engagement.
- Engaged and interacted with customers to create positive service experiences and drive revenue growth.
- Interviewed job candidates and made staffing decisions based upon store need, experience and device repair skills.
- Trained and developed new associates on POS system and key sales tactics, which improved process flows.
- Generated $2-4k+ in revenue per day, alone in store, doing all business tasks, including repairs.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Completed all point of sale opening and closing procedures, including counting register and performing repairs.
- Kept inventories accurate with daily cycle counts and bi-weekly audits to identify and resolve variances.
- Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
- Managed vendor selection and relations to guarantee best pricing and on-time deliveries.
- Oversaw, trained and encouraged 8 technicians, promoting culture of efficiency and performance.
Sales Consultant
Best Buy
Alpharetta, GA
10.2015 - 06.2016
- Consistently lead in sales revenue at busiest store in southeast.
- Drove team revenue totals by bringing in over $100k in sales for three consecutive months, during slowest months of year.
- Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in computer department .
- Kept on top of changes to store products and promotions to maintain strong sales.
- Pursued resolutions to achieve complete satisfaction, including tracking down hard-to-find merchandise at diverse locations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Listened to customer needs and desires to identify and recommend optimal products.
- Assisted customers with signing up for store loyalty programs and provided details about key benefits.
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
- Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
Education
MBA - Technology Management
Herzing University
Oct 2011 - Current
Bachelor of Science - Computer Science
Herzing University
Atlanta, GA May 2008 - 01.2011
Associate of Arts - Marketing And Promotion
Kennesaw State University
Kennesaw, GA Sep 2001 - 01.2002
Skills
Sales professional with 10 years of experience
Excellent Customer Service SkillsStrategic selling
Strong Problem Solving and Research AbilitiesStrategy implementationPerformance optimizationTraining and mentoringDeveloping brand messaging
Reporting familiarityRelationship building/Overall customer satisfaction
Closing strategies
Conflict resolution
Upselling and cross-selling strategies
Calculating numbers and writing reports
Flexible & Adaptable
Timeline
Accounts Manager/Area Sales Supervisor
Unlimited Lawn Care
01.2019 - Current
Inside Sales Representative/Customer Service Specialist
Weed Man
01.2018 - 01.2019
Store Manager
Cellairis
11.2017 - 01.2018
Sales Consultant
Best Buy
10.2015 - 06.2016
MBA - Technology Management
Herzing University
Oct 2011 - Current
Bachelor of Science - Computer Science
Herzing University
May 2008 - 01.2011
Associate of Arts - Marketing And Promotion
Kennesaw State University
Sep 2001 - 01.2002