Hadleigh Allen

I took the role of answering all incoming calls while make outbound calls and assisting all customers with any questions, comments, or complaints. While working there I also took the role of becoming the route specialist, overlooking ever branched route for the day.

• Improved gym member satisfaction by providing exceptional customer service and promptly addressing any concerns.
• Participated in ongoing professional development opportunities to stay current with industry best practices, applying newfound knowledge within the workplace setting.
• Serviced complex equipment quickly to minimize wait times for specific machines.
• Enforced rules and held customers accountable for not following gym regulations.

• Enhanced team performance by implementing effective training strategies and management techniques.
• Enhanced supervisory and leadership abilities by working closely with supervisor.
• Served as a mentor and resource for junior staff members by offering guidance, support, and encouragement in their professional development pursuits.
• Increased customer satisfaction levels by consistently monitoring service quality and addressing concerns promptly.