Andrew Davis
Mooresville,NC
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
21
21
years of professional experience
Work History
Account Manager
Healthcare Services Group
03.2012 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
Car Detailer
Autobell Car Wash Inc
09.2003 - 03.2012
- Completed full-service washes that included vacuuming interiors, shampooing carpets, degreasing engines, polishing chrome accents, applying wax coatings to exteriors.
- Maintained a clean and organized workspace, ensuring efficient completion of tasks and high-quality workmanship.
- Enhanced customer satisfaction by thoroughly cleaning and detailing vehicles, both interior and exterior.
- Delivered consistent results while working independently on various makes/models/styles of cars within tight deadlines.
Education
BBA - Business Administration And Management
Appalachian State University
Boone, NC05.2011
Skills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
Timeline
Account Manager
Healthcare Services Group
03.2012 - Current
Car Detailer
Autobell Car Wash Inc
09.2003 - 03.2012
BBA - Business Administration And Management
Appalachian State University