Andrew D Coy
Ocala,USA
Summary
Diligent Operations Manager with background in managing team schedules, resolving conflicts, and ensuring operational efficiency. Proven ability to streamline processes and improve staff productivity. Demonstrated leadership and communication skills in fast-paced environments.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Shift Manager-Distribution Center
Sanmar Corporation
Jacksonville, Florida
12.2023 - 01.2026
- Facilitated productivity monitoring for 123 assigned team members through consistent collaboration with 5 supervisors responsible for recruitment in production and support functions.
- Achieved a 26% increase in production proficiency by standardizing over 9000 pick locations through a bin maintenance program. Established essential housekeeping and safety expectations, significantly improving workplace conditions.
- Conducted thorough process audit initiative, aligning all leadership tiers to improve comprehension and drive the implementation of corrective action plans across the facility.
- Increased safety awareness and hazard identification through the execution of member-led safety walks across all building areas. Collaborated with leaders and hourly safety team members to promote a culture of safety. Drove improvements in safety practices by actively engaging team members in safety initiatives.
- Facilitated direct communication with suppliers to address inventory and quality concerns, supporting operational efficiency.
- Established a comprehensive startup notes SOP to ensure all shift leaders and team members are informed of daily production targets and relevant company news.
- Implemented strategic workforce adjustments, decreasing production personnel by 22% while meeting established production targets.
- Assisted in developing leadership skills for new and experienced team members. Supported teams in understanding leadership fundamentals. Aided in motivating team members and analyzing problem-solving techniques.
- Designed and implemented a recognition initiative to celebrate individual achievements in front of peers.
Operations Manager-Distribution Center
Walmart Regional Distribution Center
Shelby, North Carolina
04.2019 - 04.2022
- Enhanced productivity by conducting comprehensive process audits, including first hour and break audits, while monitoring associates during overflow on the 271 process.
- Executed an effective load quality audit program to increase cases per trailer by 300, optimizing operational efficiency.
- Executed targeted training initiatives and accountability measures, resulting in a decrease of red light rates from 8% to 3% over the past year.
- Monitored case flow on an hourly basis to optimize staffing levels and achieve shipping department cost objectives.
- Supervised 5 supervisors and coordinated activities of 78 hourly associates, focusing on productivity and team cohesion.
- Developed and launched an associate recognition initiative focused on boosting performance metrics and minimizing red light occurrences.
- Achieved and sustained 98% participation rate in Axonify safety training and 97% completion of associate computer-based learning programs.
- Collaborated with engineering team to implement a comprehensive observation process for waste identification across the department.
- Facilitated professional growth of 4 hourly associates, leading to their recognition as leads in both departmental and external initiatives.
- Executed business plan for designated area, focusing on safety, performance, quality, and cost management.
Plant Manager/Operations Manager
TTS Supply Chain Solutions North America (3PL)
Charlotte, North Carolina
05.2015 - 01.2019
- Promoted to plant manager to enhance team performance and operational efficiency across 80 employees.
- Established detailed work instructions and corrective action plans to enhance operational efficiency.
- Facilitated quarterly assessments of standard operating procedures and key performance indicators to ensure alignment with organizational goals.
- Optimized kitting and picking processes, resulting in a sustained accuracy rate of 98.7% over a three-year period.
- Conducted regular cycle counts, achieving and sustaining 99.2% inventory accuracy to support supply chain integrity.
- Facilitated ISO 9001:2015 compliance by overseeing 3 external and 5 internal audits, maintaining high standards of quality assurance.
- Developed and executed a quarterly awards program to incentivize associates for following established processes and maintaining attendance standards.
- Analyzed and restructured nine kitting areas, leading to a significant boost in kitting and picking efficiency.
- Executed strategic implementation of seven kitting activities, contributing to over $1 million in increased revenue.
Director of Operations-Southern Afghanistan
Global Integrated Security
Reston, Virginia, Afghanistan
07.2013 - 01.2015
- Directed and mentored 4 area operations officers and 11 security team leaders to enhance operational efficiency and team performance across 110-130 personnel and subcontractors.
- Redesigned contract management processes to rectify personnel staffing and equipment shortages, ultimately establishing a successful nationwide example for improved customer relations.
- Facilitated agenda establishment for daily and weekly meetings with customers to ensure program execution aligned with expectations and contractual compliance.
- Facilitated collaboration between senior management from security firms and U.S. military commanders to coordinate security team movements.
- Oversaw implementation of a detailed training program for all employees, guaranteeing safe and successful completion of over 7000 movements.
- Developed and executed strategies to enhance team dynamics, resulting in a 55% reduction in employee turnover within two years.
Brigade Operations Sergeant Major/E-9
United States Army-82nd Airborne Division
Fort Bragg, North Carolina
05.1990 - 10.2013
- Promoted to the top 1% of all enlisted soldiers Army wide.
- Developed and resourced a training plan resulting in all deployment training requirements being met for an organization of more than 3,500 personnel, supporting the Global Response Force Brigade.
- Supervised the successful deployment of the Brigade Tactical Operations Center from North Carolina to Haiti for immediate humanitarian aid during a 3-day period; included over 120 personnel and equipment valued at more than $4 million dollars.
- Planned and resourced all civil military affairs for all of the Republic of Korea; including implementation of the Korean Cultural Training Program which resulted in over 2,400 newly arrived soldiers becoming versed in the Korean culture and U.S.-Korean relations and coordinating/supervising 2 country wide U.S.-Korean training exercises which received more than 300 soldiers from mainland USA bases.
- Planned, resourced, and supervised 4 Korean events; including venue coordination, arrangement of security, and coordinating VIP guests that included Korean government officials and U.S. Army General Officers.
- Coached and mentored 7 Platoon Sergeants resulting in all being promoted by the Department of the Army to the next higher grade.
- Ensured all members of a 110-man Infantry company we ready to deploy within 18 hours worldwide through rigorous enforcement of training standards and SOPs.
- Successfully led a 110-man Infantry company to Afghanistan, Iraq, Haiti and New Orleans resulting in the completion of over 600 successful missions.
Education
Associate of Science - Business
Austin Peay State University
Clarksville, TNSkills
- Cash management
- Informed strategic choices
- Client relationship management
- Training program development
- Health and safety protocols
- Workforce morale enhancement
- Resolving customer complaints
- Passionate and engaged
- Coaching and guidance
- Cultivating strong partnerships
- Team building
- Coaching individuals
- Employee training and onboarding
- Team skill enhancement
- Proficient in time management
- Process optimization
- Efficiency optimization
- Clear and concise communication
Certification
- US Army Sergeants Major Academy
- Advanced Microsoft Office Course
- US Army Ranger/Jump Master Courses
- Advanced Trauma Lifesaving Course
- Total Army Group Instructor Course
- Advanced Leader Course
- Sexual Assault Prevention Course
- Walmart Diversity and Inclusion Course
- Settling Workplace Disputes Course
- Garner-Webb Inclusive Leadership Course
- Walmart Academy Preventing Workplace Violence Course
- Walmart Academy Advanced Manager Course
Languages
English
Native or Bilingual
Timeline
Shift Manager-Distribution Center
Sanmar Corporation
12.2023 - 01.2026
Operations Manager-Distribution Center
Walmart Regional Distribution Center
04.2019 - 04.2022
Plant Manager/Operations Manager
TTS Supply Chain Solutions North America (3PL)
05.2015 - 01.2019
Director of Operations-Southern Afghanistan
Global Integrated Security
07.2013 - 01.2015
Brigade Operations Sergeant Major/E-9
United States Army-82nd Airborne Division
05.1990 - 10.2013
Associate of Science - Business
Austin Peay State University