Andrew De Leon
Pacoima,CA
Summary
Authorized to work in the US for any employer To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Call Center Engagement Specialist
Partners in Care Foundation
05.2022 - 08.2023
- Utilized a script-based dialogue to assist customers in order to access intrinsic motivational factors
- Maintained an increasing control over customers chronic conditions in order to lead to fuller lives
- Registering customers in-person or online for self-management programs
- Mailed tool kits to customers to better assist chronic illness
- Greeted customers in a courteous, friendly, and professional manner using agreed upon procedures.
AMC Crew Member
AMC Theatres
11.2021 - 12.2021
- Successfully handled refunds, credit cards or cash transactions
- Handled issue receipts to customers
- Greeting all customers entering the establishment, assisting with any needs required
- Provided any information or policies onto customer’s
- Maintained a clean and sanitary station with all procedures in order
- Sold tickets and refreshments in a quick and orderly pace
Customer Service Representative
Centene Corp
09.2021 - 11.2021
- Responded to customers inquiries via telephone
- Written correspondences in a timely and appropriate manner
- Written correspondence inquiries from members and/or providers within established timeframes
- Utilized current reference materials and available resources
- Aided members and/or providers regarding website registration
Customer Service Represenative
Leon’s Power Equipment
08.2019 - 02.2020
- Responded to Emails from Outside Companies regarding Product availability
- Worked on various projects regarding the company’s products and how the company could expand in different Areas
Summer Coach
BrandFord Park
05.2018 - 07.2018
- Planning and leading various recreational and educational and having a record the schedule events
- Practice Safety Training and Enforcing Park rules and ensure the safety of the group of kids
- Organizing sports games crafts, and art sessions
- Team building exercises, and other engaging activities to help the kids learn more about life
Education
High school diploma - undefined
San Fernando Senior High School
San Fernando, CAHigh school diploma - undefined
Sylmar Senior High School
Sylmar, CASkills
- Childcare
- Experience with Children
- Spanish
- Behavior Management
- Social Work
- Customer service
- Microsoft Excel
- Microsoft Word
- Organizational Skills
- Classroom Management
- Case Management
- Data entry (1 year)
- Medicare
- Medical terminology
- Typing
- Microsoft Office
- Call Center Operations
- Customer Support
- Cash Handling
- Sales Expertise
- Verbal and Written Communication
- Problem-Solving Skills
- Reading Comprehension
- Office Administration
- Resolving Issues
- Call Documentation Skills
- Constructive Feedback
- Providing Customer Support
- Answering Questions
- Client Satisfaction
- Call Transfers
- Outgoing Phone Calls
- Product Knowledge
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Call Center Engagement Specialist
Partners in Care Foundation
05.2022 - 08.2023
AMC Crew Member
AMC Theatres
11.2021 - 12.2021
Customer Service Representative
Centene Corp
09.2021 - 11.2021
Customer Service Represenative
Leon’s Power Equipment
08.2019 - 02.2020
Summer Coach
BrandFord Park
05.2018 - 07.2018
High school diploma - undefined
San Fernando Senior High School
High school diploma - undefined
Sylmar Senior High School
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