Kelsey Motley
Deerfield Beach,FL
Summary
Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.
Overview
3
3
years of professional experience
Work History
Call Center Representative
Smarter Travels LLC
03.2025 - 04.2025
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Cashier/Sales Associate
BJ's Wholesale Club
12.2024 - 03.2025
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Digital Personal Shopper
Walmart
09.2024 - 12.2024
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
Cook/Prep
Five Guys
07.2022 - 08.2022
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Guest Service Associate
Xtreme Action Park
05.2022 - 07.2022
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
- Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
- Managed front desk operations, ensuring a smooth and pleasant guest experience.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Welcomed and acknowledged guests with smile, eye contact, and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores [Number]%.
Education
High school diploma -
Blanche Ely High School
Pompano Beach, FL06.2024
Skills
- Cash Handling
- Organizational Skills
- Childcare
- Retail Sales
- Food Preparation Experience
- Outbound Sales
- Hospitality
- Customer Service
- Microsoft Outlook
Timeline
Call Center Representative
Smarter Travels LLC
03.2025 - 04.2025
Cashier/Sales Associate
BJ's Wholesale Club
12.2024 - 03.2025
Digital Personal Shopper
Walmart
09.2024 - 12.2024
Cook/Prep
Five Guys
07.2022 - 08.2022
Guest Service Associate
Xtreme Action Park
05.2022 - 07.2022
High school diploma -
Blanche Ely High School
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