Summary
Overview
Work History
Education
Skills
Certification
Projects
Activities
Timeline
Generic

Andrew Demorat

Ogden,United States

Summary

A student with over seven years of experience optimizing customer service operations and enhancing team efficiency. I am passionate and eager to begin my career in. Technology to improve customer satisfaction in the technology sector. Being proficient in managing inquiries, resolving issues, and training new agents to improve. Service delivery is just one of the things that I will bring to the table. Also, being a military kid, I am a quick learner and can adapt well to new environments and people.

Overview

9
9
years of professional experience
1
1
Certification

Work History

CUSTOMER SUCCESS REPRESENTATIVE

Hawx Pest Control
Ogden, UT
03.2024 - 12.2025
  • Trained new and existing team members, fostering a supportive environment that enhanced overall team performance and cohesion.
  • Consistently exceeded weekly quotas through meticulous follow-up strategies, driving marked gains in personal commission and team success.
  • Managed customer inquiries, resolving issues for high satisfaction and service quality.
  • Coordinated with teams to optimize schedules, improving response times and communication.
  • Documented interactions, maintained service records, and ensured consistent follow-up.

DEBT SPECIALIST

National Debt Relief - Squeeze
01.2023 - 03.2024
  • Met weekly targets consistently, increasing personal commission.
  • Trained new team members, enhancing team efficiency and knowledge.
  • Handle 100+ daily calls, directing leads to specialists for optimal solutions.
  • Analyze lead data to recommend effective strategies.

AMERICOR AGENT

Americor - Squeeze
04.2022 - 01.2023
  • Managed a high volume of client inquiries, leading to improved customer satisfaction and retention through effective problem resolution.
  • Handled 150+ daily calls, optimizing lead categorization for efficient processing.
  • Analyzed data to recommend solutions, boosting customer satisfaction.
  • Directed leads to specialists, ensuring smooth transitions and support.

LOAN SPECIALIST

Loan Depot - Squeeze
01.2021 - 04.2022
  • Handle 150+ daily calls, optimizing outcomes for client satisfaction.
  • Guided leads to appropriate specialists, ensuring seamless transitions and enhancing the overall customer experience.
  • Trained and supported new team members, fostering a collaborative environment that improved overall team performance and morale.
  • Consistently exceeded weekly quotas by implementing effective sales strategies, contributing to substantial growth in commission earnings.

ACTIVITIES LEAD

Steamboat Springs Ski Resort Corporation
Steamboat Springs, CO
05.2017 - 04.2020
  • Led an 8-member team, ensuring task completion and safety compliance, enhancing operational efficiency.
  • Conducted daily safety inspections, identifying hazards to maintain guest safety and resort standards.
  • Engaged with guests to address inquiries, improving their resort experience and satisfaction.
  • Implemented guest feedback-driven improvements, elevating service quality and guest satisfaction.

Education

Associate of Science -

Weber State University
Ogden, UT
05-2022

Bachelor of Science - Cyber Security And Network Management Technology

Weber State University
Ogden, UT

Skills

  • Python
  • Bash
  • GitHub
  • VMware
  • Powershell
  • SQL
  • Linux
  • WindowsCLI
  • HTML
  • TCP/IP
  • Cisco
  • DNS
  • DHCP
  • Wireshark
  • Azure
  • Active Directory
  • AWS

Certification

  • Certificate of Proficiency, Cybersecurity Essentials - Weber State University
  • CCNA Badge Switching, Routing, Wireless - Cisco Network Academy
  • Cloud Foundations - AWS Academy
  • Cloud Security Foundations - AWS Academy
  • Cloud Security Builder - AWS Academy

Projects

  • Used Wireshark to analyze various protocols and attacks
  • Configured and secured Cisco networking equipment, including switches and routers
  • Designed and developed a functional web page using HTML and PHP with PDO and MariaDB database integration with GitHub
  • Used Windows Server and Active Directory to create user accounts and set permissions
  • Developed Python programs
  • Troubleshot network issues with Wireshark, Windows Server Manager, and the command line
  • Set up a server rack with a functional NAS with Synology

Activities

• South Lakes High School Hockey 'C': NVSHL All Star/Captain, Reston, VA

• Reston Raiders Hockey Club 'A': VA State Championship, Reston, VA

• Steamboat Wranglers Hockey Club: Steamboat Springs, CO

• Weber State University Hockey: Ogden, UT

Timeline

CUSTOMER SUCCESS REPRESENTATIVE

Hawx Pest Control
03.2024 - 12.2025

DEBT SPECIALIST

National Debt Relief - Squeeze
01.2023 - 03.2024

AMERICOR AGENT

Americor - Squeeze
04.2022 - 01.2023

LOAN SPECIALIST

Loan Depot - Squeeze
01.2021 - 04.2022

ACTIVITIES LEAD

Steamboat Springs Ski Resort Corporation
05.2017 - 04.2020

Associate of Science -

Weber State University

Bachelor of Science - Cyber Security And Network Management Technology

Weber State University

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Andrew Demorat