Andrew Doan
IT Support
Pearland,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Knows their way around the computer and follows instructions thoroughly. A team player who quickly assimilates, and maintains a strong and positive connection with superiors and co-workers. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
Work History
Help Desk Agent
Asurion
Irvine, CA
05.2023 - Current
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Used ticketing systems to manage and process support actions and requests.
- Maintained detailed records of customer interactions, documenting resolutions for future reference.
- Documented support interactions for future reference.
- Provided basic end-user troubleshooting and desktop support.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Barista
Starbucks
Houston, Texas
03.2018 - 05.2023
- Improve and broke Drive Thru Time Order record at 38 second window time during morning peak hours
- Maintained regular and consistent attendance and punctuality
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales
- Promoted welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs
- Maintained clean and organized workspace for optimal productivity and safety
Education
Some College (No Degree) -
San Jacinto College South
Houston, TX 08.2014 - 05.2015
Skills
- Windows 7/8/10
- Analytical and Critical Thinking
- Interpersonal Communication
- Written Communication
- Restaurant experience
- Sales
Software Installation
Application support
Hardware diagnostics
System Administration
Timeline
Help Desk Agent
Asurion
05.2023 - Current
Barista
Starbucks
03.2018 - 05.2023
Some College (No Degree) -
San Jacinto College South
08.2014 - 05.2015