Andrew Dominique
Houston
Summary
Resourceful professional with extensive experience in customer service and team collaboration. Proven track record of enhancing service processes, resulting in improved operational workflow and increased customer satisfaction. Achieved $206,820.32 in revenue and $115,212.37 in gross profit within the first 90 days of sales, demonstrating strong sales acumen at a young age.
Overview
4
4
years of professional experience
Work History
Service Advisor
Tommie Vaughn Motors
Houston
01.2026 - Current
- Guided customers in selecting appropriate service options and addressing vehicle maintenance needs.
- Ensured that all customer inquiries were handled promptly and accurately.
- Recommended related products or services to improve overall customer satisfaction.
- Collaborated with technicians to facilitate timely completion of service requests, enhancing operational flow.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
Customer Service Assistant
Tommie Vaughn Motors
Houston
06.2024 - 01.2026
- Assisted customers with inquiries and delivered tailored product information to enhance customer satisfaction.
- Consulted with customers to understand needs and proactively addressed concerns, ensuring a positive service experience.
- Educated customers on vehicle features and service options during consultations.
- Processed customer transactions accurately and efficiently at the sales counter.
- Collaborated with team members to identify and implement improvements in service processes, resulting in faster response times.
Gate Supervisor /Certified Lifeguard
ADVANCED AQUATICS LLC
Houston
04.2022 - 06.2023
- Monitored access points, ensuring facility security by preventing unauthorized entry.
- Supervised gate operations, facilitating efficient vehicle entry and exit.
- Collaborated with management to streamline gate operations and enhance workflow.
- Processed requests from vendors or contractors seeking authorization for entering restricted areas within the facility grounds.
Education
Associate of Arts - Business
San Jacinto College - Pasadena
Houston, TX10.2027
Skills
- Customer service
- Customer relationship management
- Sales support
- Problem resolution
- Effective communication
- Team collaboration
- Time management
- Workflow management
- Process improvement
Affiliations
Currently in the application process for the Houston Police under 21 Explorer Program
References
References available upon request.
Timeline
Service Advisor
Tommie Vaughn Motors
01.2026 - Current
Customer Service Assistant
Tommie Vaughn Motors
06.2024 - 01.2026
Gate Supervisor /Certified Lifeguard
ADVANCED AQUATICS LLC
04.2022 - 06.2023
Associate of Arts - Business
San Jacinto College - Pasadena