Andrew D Stember
Westerville,OH
Summary
Forward Observer for the United States Army | I offer over 8 years of service to the United States military working on active duty for the 101st airborne, and also for the Ohio National Guard. I am a self-motivated, diligent professional with a dedicated record of contribution within diverse organizations. I demonstrate an excellent work ethic and persistence with proven ability to manage and shift resources to meet and exceed company and customer goals. I offer strong analytical skills in regards to: advice on customer management and procedures, personnel training, and effective oral and written communication. I possess knowledge of Accounting Operations, and related administrative functions.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Loaner Advisor
Mercedes-Benz of Easton
Columbus, OH
07.2023 - Current
- Guided clients through vehicle selection process, ensuring alignment with preferences and needs.
- Facilitated financing discussions, providing clear options and fostering trust with customers.
- Conducted comprehensive product demonstrations, highlighting advanced technology features of vehicles.
- Developed and implemented customer retention strategies, enhancing loyalty and satisfaction rates.
Student
Columbus State Community College
Columbus, OH
08.2019 - 01.2022
Forward Observer
Ohio Army National Guard
08.2016 - 02.2021
- Planned and conducted training schedules.
- Maintained accountability and ensured durability of over $1M worth of equipment to include vehicles, surveillance equipment, and gear.
- Maintained physical readiness for potential deployments.
- Communicated with team members to ensure tasks are completed in a timely manner.
- Pursued professional development by continuously training and conducting classes to further my military career to include combat live saver courses, or ASSIST (suicide prevention) courses.
- Seven years of computer experience, including Microsoft Word, Excel, and Powerpoint.
Server
Rusty Bucket
08.2017 - 04.2019
- Handled business transactions.
- Worked with a team to meet customer needs.
- Helped to maintain a positive and safe environment.
- Communicated with and addressed patron concerns.
Clerk
Ohio Bureau Of Motor Vehicles (BMV)
08.2016 - 08.2017
- Acted as receptionist and guest relations greeter for Worthington Licensing Agency.
- Answered customer questions and relayed information to examination candidates.
- Operated a multi-line phone system, distributed incoming calls to specialized offices, took messages, transferred calls and provided information to callers pertaining to license status and examination dates using the agency license database program.
- Verified license status and printed licenses.
- Provided information for use of agency website and directions for submitting proper documentation for processing.
- Handled money transactions and many sensitive items.
- Helped to maintain a positive and safe environment.
- Completed all necessary documents as required by the state.
- One year of computer experience, including Microsoft Word and Excel.
Forward Observer
United States Army
04.2012 - 01.2016
- Planned and conducted training schedules.
- Maintained accountability and ensured durability of over $1M worth of equipment to include vehicles, surveillance equipment, and gear.
- Maintained physical readiness for potential deployments.
- Communicated with team members to ensure tasks are completed in a timely manner.
- Pursued professional development by continuously training and conducting classes to further my military career to include combat live saver courses, or ASSIST (suicide prevention) courses.
- Seven years of computer experience, including Microsoft Word, Excel, and Powerpoint.
Education
Liberal Arts degree -
Columbus State Community College
Columbus, Ohio01-2019
Skills
- Logistics (9 years)
- Reporting/Tracking (9 years)
- Staff Training (9 years)
- Performance Management (9 years)
- Problem Solving (13 years)
- Excel (15 years)
- Documentation (9 years)
- MS Word (15 years)
- Leadership (9 years)
- Inventory Control (9 years)
- Customer Service (3 years)
Certification
- ASIST
- Combat Life Saver Course
Timeline
Loaner Advisor
Mercedes-Benz of Easton
07.2023 - Current
Student
Columbus State Community College
08.2019 - 01.2022
Server
Rusty Bucket
08.2017 - 04.2019
Forward Observer
Ohio Army National Guard
08.2016 - 02.2021
Clerk
Ohio Bureau Of Motor Vehicles (BMV)
08.2016 - 08.2017
Forward Observer
United States Army
04.2012 - 01.2016
Liberal Arts degree -
Columbus State Community College