LUKE RHEINER
Summary
Motivated professional with a strong background in automotive service and customer relationship management. Proven success in coordinating daily operations to enhance workflow and ensure customer satisfaction, while effectively resolving issues and collaborating with teams to meet both customer and company needs.
Overview
11
11
years of professional experience
Work History
Loaner Car Coordinator/Internal Service Advisor
Daniels BMW
Allentown, PA
07.2023 - Current
- Coordinated daily operations for service department, ensuring efficient workflow and customer satisfaction.
- Managed scheduling for service appointments, optimizing technician availability and customer needs.
- Assisted customers with inquiries, delivering detailed information on services and vehicle maintenance to enhance customer understanding.
- Collaborated with the sales team to streamline vehicle delivery processes and enhance customer experience.
- Maintained accurate records of service transactions and customer interactions, supporting efficient service delivery and follow-up.
- Oversaw internal service writing processes to ensure accurate documentation. for new vehicle PDIs and used car work.
- Performed tasks using CDK program to streamline operations. to enhance operational efficiency.
Operations Manager/Assistant Store Manager
Bell Ace Hardware
Trexlertown, PA
04.2021 - 06.2023
- Managed daily operations in the store, ensuring efficient workflow and customer satisfaction.
- Executed daily deliveries and managed warehouse operations to ensure timely product availability.
- Coordinated inventory management processes, maintaining optimal stock levels and minimizing shortages.
- Trained and mentored staff on product knowledge and customer service.
- Oversaw visual merchandising efforts to improve store presentation and increase customer engagement.
- Implemented safety protocols to ensure a secure working environment for employees and customers.
- Evaluated operational processes regularly, identifying areas for improvement and efficiency.
- Resolved customer issues in a timely manner while ensuring customer satisfaction.
Nursery Worker
Herbiens Garden Center
Emmaus, PA
06.2015 - 12.2020
- Ensured plant health in nursery through daily care and proactive customer service interactions.
- Guided customers in plant selection and provided tailored care advice to enhance their gardening experience.
- Executed landscaping projects while prioritizing plant maintenance and aesthetic appeal.
- Operated equipment including tractors, forklifts, and bobcats for various landscaping tasks.
Education
Bachelor's of Science - Criminal Justice
Kutztown University of Pennsylvania
12-2020
Skills
- Customer relationship management
- Service coordination and documentation
- Scheduling coordination
- Sales and customer service
- Operational efficiency
- Process improvement
- Automotive service expertise
- Service logistics
- Vehicle logistics
- Service presentation
- Data entry
- Team collaboration
- Store management
- Customer service training
Timeline
Loaner Car Coordinator/Internal Service Advisor
Daniels BMW
07.2023 - Current
Operations Manager/Assistant Store Manager
Bell Ace Hardware
04.2021 - 06.2023
Nursery Worker
Herbiens Garden Center
06.2015 - 12.2020
Bachelor's of Science - Criminal Justice
Kutztown University of Pennsylvania