Ian Garza
Medina
Summary
Dedicated professional with a history at Mercedes-Benz of Akron, adept in service coordination and customer communication. Excelled in managing loaner vehicles and scheduling service appointments, significantly enhancing client satisfaction and repeat business. Demonstrates exceptional time management and problem-solving skills, ensuring efficient operations and a positive customer experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Service Appointment Coordinator/Loaner Car Manager
Mercedes-Benz of Akron
12.2024 - Current
- Kept track of the dealerships Loaner Vehicles.
- Checking in customer for a loaner vehicle.
- Ensuring no damages were done to the loaner vehicles.
- Scheduled service appointments, ensuring optimal use of resources.
- Addressed customer inquiries to ensure satisfaction and repeat business.
Porter
Mercedes-Benz Of Akron
06.2021 - 11.2024
- Communicated with coworkers and managers about completed duties.
- Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
- Maintained a clean and welcoming environment for guests through regular cleaning of lobby, hallways, and restrooms.
- Cleaned and organized building areas as required.
- Cleaned customer vehicles that were in for service
Education
Automotive Technology
Columbiana County Career And Technical Center
Lisbon, OH05-2024
Skills
- Appointment scheduling
- Customer communication
- Service coordination
- Time management
- Problem solving
- Client interaction
- Customer inquiries
- Phone etiquette
- Client relationships
- Complaint handling
Certification
- ASE Entry Level Maintenance and Light Repair
- ASE Entry Level Automotive Brakes
- ASE Entry Level Engine Performance
- ASE Entry Level Engine Repair
- ASE Entry Level Suspension and Steering
- ASE Entry Level Heating and Air Conditioning
- ASE Entry Level Automobile Service Technology
- ASE Entry Level Automatic Transmission and Transaxle
- ASE Entry Level Electronic/Electrical systems
- ASE Entry Level Manual Drive Train and Axles
Timeline
Service Appointment Coordinator/Loaner Car Manager
Mercedes-Benz of Akron
12.2024 - Current
Porter
Mercedes-Benz Of Akron
06.2021 - 11.2024
Automotive Technology
Columbiana County Career And Technical Center
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