Destiny Phisudalak
Alexandria,VA
Summary
Experienced and dependable Loaner/Service Advisor with a strong background in automotive service operations, including coordinating loaner vehicle programs, managing service appointments, and maintaining high levels of customer satisfaction. Skilled in communicating repair details, handling warranty and insurance documentation, and supporting smooth service department workflows. Known for professionalism, organization, and the ability to build trust with clients through clear communication and prompt service.
Overview
7
7
years of professional experience
Work History
Loaner/Service Advisor
Sheehy Subaru
Springfield, VA
07.2018 - Current
- Followed up with existing customers regarding past services performed on their vehicles.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Ensured that all customer inquiries were handled promptly and accurately.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Promptly responded to customer inquiries via phone, email or in person.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
High School Diploma -
Freedom Highschool
Chantilly, VA06-2018
Skills
- Customer service
- Technical troubleshooting
- Customer relationship management
- Service scheduling
- Record keeping
- Product knowledge
- Communication skills
- Data entry
- Performance goals
- Attention to detail
- Team collaboration
Timeline
Loaner/Service Advisor
Sheehy Subaru
07.2018 - Current
High School Diploma -
Freedom Highschool
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