Andrew Duval
3886 Prescott Loop
Summary
Experienced with conducting surveillance and managing access control to prevent unauthorized entry. Utilizes strong observational skills to identify and address potential security threats effectively. Knowledge of emergency response procedures, ensuring swift and appropriate action during incidents.
Overview
4
4
years of professional experience
Work History
Security Officer
CSC Security
02.2025 - 10.2025
- Monitored premises to maintain safety and security of personnel and property.
- Conducted regular patrols to identify potential hazards and ensure compliance with safety protocols.
- Responded promptly to incidents, coordinating with law enforcement and emergency services as needed.
- Assisted in training new security staff on operational procedures and emergency response techniques.
- Implemented access control measures, ensuring only authorized individuals entered restricted areas.
- Prepared detailed reports on security incidents, enhancing documentation accuracy for future reference.
Online Personal Shopper
Walmart
06.2024 - 08.2025
- Curated personalized shopping experiences based on customer preferences and feedback.
- Managed online orders, ensuring accuracy in product selection and timely fulfillment.
- Assisted customers with navigating website features, enhancing user experience and satisfaction.
- Collaborated with team members to optimize inventory management and reduce out-of-stock occurrences.
- Resolved customer inquiries efficiently, maintaining high standards for service quality and responsiveness.
- Leveraged data analytics tools to identify trends in customer shopping behaviors for targeted promotions.
- Adapted quickly to evolving online shopping technologies and platforms to enhance operational efficiency.
- Provided training support to new team members on best practices for online order processing and customer engagement.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Acted as a liaison between customers and retailers, resolving any discrepancies or issues with orders.
Package Handler
FedEx:Ground
10.2023 - 04.2024
- Operated package sorting equipment to efficiently process incoming and outgoing shipments.
- Loaded and unloaded trucks, ensuring timely delivery of packages while maintaining safety standards.
- Conducted routine inventory checks to verify accuracy of stock levels and prevent discrepancies.
- Collaborated with team members to streamline sorting processes, improving overall workflow efficiency.
- Followed safety regulations to maintain safe work environment.
- Monitored performance metrics to identify areas for improvement in package processing operations.
Customer Service Representative
GC Services
04.2022 - 02.2023
- Assisted customers with inquiries, providing accurate information and support.
- Resolved customer complaints efficiently, ensuring satisfaction and retention.
- Managed order processing using customer service software for seamless transactions.
- Collaborated with team members to enhance service delivery and efficiency.
- Maintained product knowledge to effectively address customer questions and concerns.
- Documented interactions in CRM systems for improved communication tracking.
- Adapted quickly to new tools and procedures in a fast-paced environment.
- Employed active listening skills to understand customer needs and provide tailored solutions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Criminal Justice
Polk State College
Winter Haven, FLSkills
- Report writing
- Incident reporting
- Security guard license
- General security
- Physical fitness
- Background checks
- Security systems
- Shift work experience
- Work ethic
- Workplace safety
- Reporting skills
- ID verification
- Relationship building and management
Languages
English
Native or Bilingual
creole
Native or Bilingual
Timeline
Security Officer
CSC Security
02.2025 - 10.2025
Online Personal Shopper
Walmart
06.2024 - 08.2025
Package Handler
FedEx:Ground
10.2023 - 04.2024
Customer Service Representative
GC Services
04.2022 - 02.2023
Criminal Justice
Polk State College
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