Andrew Eagle
Columbus,GA
Summary
Hardworking and determined job seeker with strong organizational skills eager to secure an Operations Analyst position. Ready to help team achieve continual service improvement processes and services. Detail-oriented team player that will work collaboratively to analyze systems, determine problems and execute actions. Ability to handle multiple projects simultaneously with a high degree of accuracy. Excellent interpersonal communicator ready to learn the skills needed for success in this role.
Overview
5
5
years of professional experience
Work History
Server
Texas Roadhouse
03.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Intern
Columbus State University IT Helpdesk
08.2023 - 12.2023
- Provided end-user troubleshooting and desktop support to faculty, staff and students.
- Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problem solving.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Maintained accurate documentation of help desk tickets, ensuring proper tracking and resolution of issues.
- Enhanced customer satisfaction by resolving technical issues in a timely and efficient manner.
Math Tutor
CSU First Year Student Success Center
08.2019 - 05.2021
- Boosted student confidence in problem-solving by providing individualized support and targeted feedback during both in-person and virtual tutoring sessions.
- Used positive reinforcement, repetition, and review to help students master challenging material.
- Explained math concepts in caring and encouraging environment to help students complete college course assignments as well as success center assignments.
- Assisted struggling students in building a strong foundation in basic math skills to improve overall performance in advanced courses.
Education
Bachelor of Science - Information Technology
Columbus State University
Columbus, GA12.2024
Associate of Science -
Columbus State University
Columbus, GA05.2019
Skills
Proficient in Microsoft Suite
Proficient in Google Suite
Basic understanding of Python, Java, C, C#
Basic understanding of AWS/Azure
Strong work ethic
Multitasking
Customer service
Interpersonal communication skills
Problem resolution
Timeline
Intern
Columbus State University IT Helpdesk
08.2023 - 12.2023
Server
Texas Roadhouse
03.2022 - Current
Math Tutor
CSU First Year Student Success Center
08.2019 - 05.2021
Bachelor of Science - Information Technology
Columbus State University
Associate of Science -
Columbus State University