Andrew Ellis
Haines City
Summary
Self-assured service advisor handles array of responsibilities simultaneously and works well with different personality types. Promoting exceptional skills in customer service and issue resolution.
Overview
2
2
years of professional experience
Work History
Service Advisor
Lakeland hyundai
Lakeland
08.2024 - Current
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Resolved customer complaints in an efficient and courteous manner.
- Took special orders in person and over telephone, generating additional revenue every month.
- Upsold additional products or services when appropriate.
- Compiled reports detailing sales volumes, product performance metrics, customer satisfaction ratings.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Promptly responded to customer inquiries via phone, email or in person.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Demonstrated knowledge of advanced diagnostic equipment used in the shop.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Participated in ongoing training activities related to automotive technology advancements.
Service Advisor
Lehman Hyundai
North Miami Beach
01.2023 - 06.2024
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Compiled reports detailing sales volumes, product performance metrics, customer satisfaction ratings.
- Upsold additional products or services when appropriate.
- Took special orders in person and over telephone, generating additional revenue every month.
- Resolved customer complaints in an efficient and courteous manner.
- Ensured that all customer inquiries were handled promptly and accurately.
- Promoted available products and services to customers during service, account management and order calls.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Education
High School Diploma -
Western High
Davie, FL01-2013
Skills
- Customer service
- Upselling techniques
- Customer relationship management
- Conflict resolution
- Revenue generation
- Time management
- Communication skills
- Team collaboration
- Attention to detail
- Product knowledge
- Customer education
- Computer skills
Timeline
Service Advisor
Lakeland hyundai
08.2024 - Current
Service Advisor
Lehman Hyundai
01.2023 - 06.2024
High School Diploma -
Western High