Andrew Felix
Phoenix,AZ
Overview
11
11
years of professional experience
Work History
Bartender/Server
Virtu Honest Craft
10.2021 - Current
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Ran food from chefs to guest tables with dishes that required special serving techniques.
- Managed sections for smooth flow of guests and orders.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Bartender
Barter & Shake
08.2019 - 10.2021
- Served high customer volumes during special events, nights, and weekends.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Obtained cash bank and stocked service bar to prepare for operation.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
Bartender
Four Seasons Resorts
10.2012 - 10.2018
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Oversaw food preparation and monitored safety protocols.
Skills
- Complex Problem-Solving
- Active Listening
- Vendor Relations
- Food Service Management
- Teamwork and Professionalism
- Bartending Techniques
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Bartender/Server
Virtu Honest Craft
10.2021 - Current
Bartender
Barter & Shake
08.2019 - 10.2021
Bartender
Four Seasons Resorts
10.2012 - 10.2018