Andrew Fernandez
Pleasantville,NJ
Summary
Technical support professional with expertise in troubleshooting POS systems and resolving over 900 support tickets. Proficient in Active Directory management and network connectivity, utilizing SQL for reporting and Python for workflow automation. Experience in cybersecurity research and collaboration on security frameworks enhances technical capabilities.
Overview
4
4
years of professional experience
Work History
Store System Support Associate
Spencer's Gift LLC
Egg Harbor Township, NJ
10.2025 - 02.2026
- Provided technical support for retail POS environments, resolving software, hardware, and network issues using Ivanti (FrontRange) HEAT Call Logging; managed 945 support tickets to ensure operational continuity.
- Diagnosed and repaired POS hardware and peripherals, including printers, barcode scanners, cash drawers, and handheld devices, to minimize downtime and maintain sales operations.
- Monitored store network connectivity using Cisco Meraki Dashboard; collaborated with WAN teams to promptly restore service and enhance network reliability.
- Provided remote troubleshooting and user support through Impero Connect (Netop Remote Control).
IT Intern
Laserwave Inc.
New Brunswick
09.2023 - 03.2024
- Completed data validation tasks and conducted routine checks to maintain accuracy and consistency of database entries.
- Assisted the team with system updates and software installations.
- Maintained inventory of IT equipment and supplies for seamless operations.
Cybersecurity Extern
Maritime Risk Bootcamp/Rutgers MBS Externship Exchange
05.2023 - 07.2023
- Co-developed maritime security framework aligned with NIST Cybersecurity Framework and IMO guidelines, strengthening compliance and operational resilience.
- Conducted data-driven research on cybersecurity threats in offshore energy operations, providing actionable insights that enhanced risk mitigation strategies.
- Assisted in creating training materials for risk management workshops, facilitating knowledge transfer and improving participant engagement.
IT Assistant
Rutgers OIT-EITC
10.2021 - 03.2022
- Provided Tier-1 desktop and connectivity support, assessing hardware, Windows OS, and network issues to resolve helpdesk tickets.
- Managed Active Directory user accounts and asset management records, conducting weekly audits and updates to ensure accurate user access.
- Assisted senior network staff with installation and configuration of Cisco routers, switches, and VoIP handsets for student labs and administrative offices, contributing to campus network reliability.
Education
Bachelor of Arts - Information Technology And Data Science
Rutgers University- School of Arts And Sciences
New Brunswick, NJ08-2025
Skills
- Microsoft 365
- Active Directory
- Remote support
- Troubleshooting
- Network Configuration
- Windows Powershell
- SQL
- Python
- Linux
- Time Management
- Communication
Projects
- Built and deployed a fully functional Active Directory domain using Windows Server, including domain controller promotion, DNS configuration, and internal network setup within a virtualized environment.
- Administered directory services by creating and managing user accounts, security groups, and Organizational Units (OUs), implementing structured access control and logical resource organization.
- Configured and enforced Group Policy Objects (GPOs) to manage system security settings, user restrictions, and administrative policies across domain-joined machines.
Timeline
Store System Support Associate
Spencer's Gift LLC
10.2025 - 02.2026
IT Intern
Laserwave Inc.
09.2023 - 03.2024
Cybersecurity Extern
Maritime Risk Bootcamp/Rutgers MBS Externship Exchange
05.2023 - 07.2023
IT Assistant
Rutgers OIT-EITC
10.2021 - 03.2022
Bachelor of Arts - Information Technology And Data Science
Rutgers University- School of Arts And Sciences