CHRISTOPHER ROUSE
Atlanta,GA
Summary
Results-driven IT and cybersecurity professional skilled in risk assessments and leveraging technology to address complex security issues. Proficient in Splunk and Python, with a solid background in logistics management and operations. Proven track record of delivering effective, high-quality solutions for clients and end-users.
Overview
9
9
years of professional experience
Work History
System Support Specialist
Atlanta Community Food Bank
10.2022 - Current
- Led the migration of local drive files to a cloud storage solution, achieving a 30% reduction in storage costs while ensuring data integrity throughout the process.
- Provide frontline technical support and troubleshooting for system users, resolving hardware and software issues promptly to minimize downtime and ensure seamless operations
- Implement system upgrades and patches, ensuring systems were up-to-date with the latest security and performance enhancements
- Streamline help desk ticketing system processes, reducing response times by 20% and enhancing overall user satisfaction by ensuring timely and effective resolution of issues
- Coordinated with vendors during hardware installation or repair processes to minimize disruption to daily operations.
- Stayed current with industry advancements through continuous learning opportunities including certifications and professional development courses.
Order Selector
Atlanta Community Food Bank
09.2019 - 10.2022
- Maintained accurate inventory levels by identifying and reporting discrepancies during picking, resulting in a 15% reduction in inventory errors.
- Promoted positive working atmosphere among colleagues through effective communication, open dialogue, and mutual respect for each other''s roles within team structure.
- Demonstrated adaptability, successfully managing multiple tasks simultaneously during peak business hours without compromising quality or speed..
- Enhanced order accuracy by diligently verifying product codes and quantities before packaging.
Order Selector
Essendant
02.2016 - 01.2019
- Effectively communicated with warehouse personnel and supervisors to resolve picking discrepancies, to ensure effective communication with both technical and non-technical audiences.
- Demonstrated proficiency in database management
software by accurately locating and picking products. - Demonstrated adaptability, successfully managing multiple tasks simultaneously during peak business hours without compromising quality or speed.
- Identified unsafe components in packages and effectively communicated concerns to supervisors, contributing to enhanced safety protocols and risk mitigation.
Education
Networking + -
New Horizons
Online 12.2023
Cyber Security Certificate -
GEORGIA TECH
Atlanta, Georgia12.2019
Skills
- Crowdstrike
- SOTI
- Apex
- Wysis Agility
- VMware ESXi, Hyper-V
- MacOS
- Splunk
- Freshworks
- TOPdesk
- Remote Support
- Vendor Management
- Hardware Installation
- Incident Management
- Microsoft 365
- Azure
- Active directory
- Printer configurations
- Maintaining and updating Microsoft suite applications
- Troubleshooting skills
Timeline
System Support Specialist
Atlanta Community Food Bank
10.2022 - Current
Order Selector
Atlanta Community Food Bank
09.2019 - 10.2022
Order Selector
Essendant
02.2016 - 01.2019
Networking + -
New Horizons
Cyber Security Certificate -
GEORGIA TECH
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