Andrew Flores
Upland,CA
Summary
Results-oriented professional with extensive experience in operational management at UPS, specializing in team leadership and safety compliance. Demonstrated ability to enhance efficiency and optimize processes within air ramp operations. Expertise in employee training and incident reporting, promoting a culture of accountability and excellence.
Overview
13
13
years of professional experience
Work History
Lead Air Ramp Supervisor
UPS
Ontario
01.2022 - Current
- Oversaw air operations to ensure compliance with network timelines while optimizing costs.
- Ensured adherence to federal aviation regulations, policies, and procedures.
- Conducted regular inspections of ramp areas to identify hazards and improve safety protocols.
- Led investigations into injuries and incidents to determine root causes and implement mitigation strategies.
- Trained new employees on operational methods and safety procedures for aircraft environments.
- Identified opportunities for process improvements and implemented corrective actions effectively.
- Held regular meetings with employees to address safety concerns and foster a secure work environment.
- Coordinated daily schedules and tasks for ground crew to enhance operational efficiency.
- Supervised teams as small as 10 individuals to operational leadership of 15 supervisors alongside over 100 hourly workers.
Air Ramp Part Time Supervisor
UPS
Ontario
06.2021 - Current
- Oversaw multiple teams to ensure safe and efficient loading and unloading of aircraft.
- Maintained smooth daily operations while prioritizing employee safety and organizational values.
- Enforced attendance, punctuality, and overtime policies to enhance team accountability.
- Tracked employee leave, including vacation days and sick leave, for accurate reporting.
- Prepared reports on team performance and challenges for presentation to senior management.
- Facilitated communication between upper management and staff to address concerns promptly.
- Managed payroll processes and timekeeping systems to ensure timely compensation.
- Led a team of 10 to 30 employees, consistently achieving high productivity and quality standards.
Air Ramp Package Handler
UPS
Ontario
06.2020 - 06.2021
- Executed safe and efficient loading and unloading of aircraft.
- Recognized for dedication to safety and adherence to work methods.
- Participated actively in safety committee to improve workplace standards.
- Conducted inspections of packages for damage, reporting issues to supervisors.
- Maintained cleanliness and organization of work area during shifts.
- Collaborated with team members to achieve daily operational goals.
- Trained new employees on package handling procedures and safety standards.
- Assisted newcomers in understanding safety practices and operational processes.
Student Volunteer
Kaiser Permanente
Southern California
08.2012 - 01.2016
- Supported operations in logistical role within medical command center.
- Fostered welcoming environment through effective communication with diverse groups.
- Encouraged collaboration among volunteers and stakeholders by facilitating group discussions.
- Assisted in preparing presentations, reports, and other essential materials.
- Greeted visitors, provided information, and directed them to appropriate personnel.
- Developed strong oral and written communication skills while engaging with various age groups.
Education
Bachelor of Business Administration - Business Administration
Colorado Technical University
Colorado Springs, CO03.2026
GED -
Chaffey College
Rancho Cucamonga03.2020
High School Diploma -
Damien High School
La Verne06.2016
Skills
- Communication skills
- Customer service excellence
- Public speaking
- Team leadership
- Time management
- Operational management
- Employee training
- Safety compliance
- Efficiency optimization
- Problem-solving abilities
- Logistics coordination
- Project management expertise
- Ground equipment operation
- Documentation management
- Airside safety procedures
- Security protocols adherence
- Airport security regulations knowledge
- Cargo handling proficiency
- Employee development strategies
- Incident reporting skills
- FAA regulations understanding
- TSA collaboration experience
- Safety procedures compliance assurance
- Dependability and responsibility traits
- Aircraft safety checks execution
- Aircraft tug operation skills
- Pushback and towing proficiency
- Aircraft marshalling expertise
Accomplishments
- Promoted to a supervisor role in less than a year of being hired on because of my work ethic and dedication.
- Made a Lead for our shift in 2022 and maintained this role since.
- Was the first supervisor to receive and be recognized as Supervisor of the Month when this initiative was introduced to our shift.
- Recognized multiple times by the Region Air Mid Manager for my presentations regarding our ongoing training to reeducate our teams of methods and procedures.
References
Yvette Gonzalez Tyler Burgraff Martha Brewster
UPS Air Ramp Manager UPS Air Ramp Manager Kaiser Permanente 1995-2016
ygonzalez@ups.com tburgraff@ups.com Sales Executive, Promotion Dept.
(909) 346-8670 (909) 210-6558 (909) 697-7206
Timeline
Lead Air Ramp Supervisor
UPS
01.2022 - Current
Air Ramp Part Time Supervisor
UPS
06.2021 - Current
Air Ramp Package Handler
UPS
06.2020 - 06.2021
Student Volunteer
Kaiser Permanente
08.2012 - 01.2016
Bachelor of Business Administration - Business Administration
Colorado Technical University
GED -
Chaffey College
High School Diploma -
Damien High School