Andrew Gallagher
Delaware City,DE
Summary
Results-driven supervisor and real estate agent with strong organizational and planning skills. Expertise in coaching staff, enhancing customer satisfaction, and aligning team goals to improve performance and drive sales.
Overview
7
7
years of professional experience
Work History
Real Estate Agent
Crown Homes
Middletown, Delaware
09.2024 - Current
Supervisor
United Parcel Service, UPS
Newcastle, DE
11.2021 - Current
- Resolved customer complaints and adjusted policies to meet changing needs.
- Established and enforced clear goals to keep employees working collaboratively.
- Provided ongoing training to address staff needs.
- Complied with company policies, objectives and communication goals.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Coached staff members to develop long-term career goals.
- Monitored employee productivity to provide constructive feedback and coaching.
- Evaluated processes and employee strengths to realign workflows with changing business demands.
- Planned and managed resources to consistently meet production, quality and cost goals.
- Reviewed completed work to verify consistency, quality and conformance.
- Drove quality assurance and effective evaluation, modification and improvement of services and developed work plans consistent with program goals and objectives.
- Maintained safe work and collaboration spaces for night employees.
Real Estate Agent
Rush Homes
Smyrna, Delaware
05.2023 - 09.2024
- Assisted clients in identifying suitable properties based on needs.
- Conducted property showings and open houses to attract potential buyers.
- Prepared and presented market analysis reports to clients for informed decisions.
- Utilized CRM software to manage client information and track interactions.
- Maintained knowledge of local real estate market trends and developments.
- Responded promptly to client inquiries via phone or email.
- Negotiated purchase agreements and contracts to facilitate smooth transactions.
- Promoted property sales through advertisements, open houses and participation in multiple listing services.
Package Handler
United Parcel Service, UPS
Newcastle , DE
10.2019 - 11.2021
- Assisted in loading delivery trucks with prepared packages.
- Examined and inspected containers, materials and products to meet packing specifications.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Resolved conveyor system issues by clearing jams and blockages.
- Secured items in truck by strapping over protective padding.
- Juggled shift duties, prioritizing immediate tasks to streamline operations.
- Exceeded specific team goal by partnering with staff to share and implement best practices.
- Culled knowledge of OSHA safety standards to communicate potential hazards and issues to UPS.
Education
High School Diploma -
PA Virtual Charter School
King Of Prussia, PA06.2019
Some College (No Degree) - Marketing
Delaware Technical and Community College
Newark, DESkills
- Transaction management
- Team collaboration
- Customer relationship management
- Client negotiation
- Team building
- Employee training
- Performance evaluation
- Quality assurance
- Effective communication
- Conflict resolution
- Attention to detail
- Time management
- Problem solving
- Operations management
Timeline
Real Estate Agent
Crown Homes
09.2024 - Current
Real Estate Agent
Rush Homes
05.2023 - 09.2024
Supervisor
United Parcel Service, UPS
11.2021 - Current
Package Handler
United Parcel Service, UPS
10.2019 - 11.2021
Some College (No Degree) - Marketing
Delaware Technical and Community College
High School Diploma -
PA Virtual Charter School