Andrew Garcia
Los Angeles,CA
Summary
I am an ambitious professional dedicated to delivering high-quality experiences, driving innovation, and fostering company growth through strategic thinking, collaboration, and continuous improvement.
Overview
19
19
years of professional experience
Work History
Senior Sales Advisor
Calstar Motors Mercedes-Benz
Glendale, California
09.2020 - Current
- Delivered a luxury buying experience by providing expert knowledge of vehicle features, benefits, and customization options.
- Utilized CRM software to respond and track online leads, manage follow-ups, and maintain portfolio customer profiles for increased retention rates.
- Partnered with service team to ensure seamless after-sales support, enhancing customer satisfaction and loyalty.
- Designed and executed personalized marketing campaigns to engage potential customers and drive showroom traffic.
Business Development & Loyalty Specialist
Pacific BMW
Glendale, CA
11.2019 - 05.2020
- Managed Lease portfolios coming to maturity. Initiated contact by phone email or text to go over lease end options.
- Scheduled appointments for Sales Managers, building relationships to acquire a new client or retain current lease holder to buyout or sign up for new lease.
- Review and respond to Web Leads, filtering for sales opportunity, checking inventory and schedule visit to dealership or gather information for sales manager if purchase is out of state sale.
- Follow up with clients who received dealership campaign and schedule visit to dealership.
- Go over vehicle options, models, prices with client to set an expectation of visit for them and sales manager.
Inbound Sales Representative
Spectrum/Charter Communications
Van Nuys, CA
04.2015 - 07.2019
- Initial Contact for new service or added features.
- Provide customer with a seamless experience of switching provider while introducing new products to client. Cable Television, High speed Internet, Home phone and Mobile phones.
- Exceeded productivity goals by 20% through updating scripts and staying up to date with product and service changes.
- Optimized sales volume by cultivating accounts and building rapport with customers. Maximizing company profit and insuring a better overall customer experience.
- Assist with beta products or systems to insure benefit to company and sale experience.
Account Manager/Payment Processor
Elite Merchant Solutions
Encino, CA
01.2013 - 01.2015
- Initiate contact with Business owners or their assigned controller to offer Credit card processing rates, equipment and analytics to maximize growth.
- Cultivated accounts to insure longevity
- Implement proprietary software, gift cards and cash advances to maximize clients performance and expansion.
- Generated new accounts by implementing effective networking and content marketing strategies.
- Managed and maintained client book of accounts and weekly sales records.
- Optimized profitability by developing pipeline of prospects using multiple research, referral and sales strategies.
Loan Consultant
InTouch Mortgage & Realty
Chatsworth, CA
01.2006 - 06.2010
- Assisted customers with completing loan applications accurately and thoroughly.
- Collaborated with realtors to help close deals and deliver exceptional experience.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
- Identified valuable solutions for customers with credit problems.
- Provided expert financial advice on mortgage loans and debt consolidation.
- Reviewed credit histories from applicants and determined feasibility of granting requested loans.
- Ensured observance of all corporate and federal regulatory policies in terms of data security, privacy and confidentiality.
- Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.
Education
Some College (No Degree) -
Los Angeles Valley College
Van Nuys, CAHigh School Diploma -
Birmingham Community Charter High School
Van Nuys, CASkills
- Multi-Channel Prospecting
- Top down Negotiations
- Time management for streamline process and productivity
- Lead generation and follow through
- Sales closing techniques
- Product and service knowledge
- Client presentation
- Portfolio management/ retention and market dominance
- Leader and Team development
- Issue resolutions
- Sales Directive
- Strategies and goals
- Persuasive communication skills
- Bilingual-Spanish & English
- Constant positive outlook
Timeline
Senior Sales Advisor
Calstar Motors Mercedes-Benz
09.2020 - Current
Business Development & Loyalty Specialist
Pacific BMW
11.2019 - 05.2020
Inbound Sales Representative
Spectrum/Charter Communications
04.2015 - 07.2019
Account Manager/Payment Processor
Elite Merchant Solutions
01.2013 - 01.2015
Loan Consultant
InTouch Mortgage & Realty
01.2006 - 06.2010
Some College (No Degree) -
Los Angeles Valley College
High School Diploma -
Birmingham Community Charter High School