Andrew Garcia
The Bronx
Summary
Results-driven retail management professional with over 8 years of experience in operations, team leadership, and customer service. Proven ability to increase sales, manage teams of 50+ employees, and optimize store performance. Strong background in inventory control, staff development, and delivering exceptional customer experiences.
Overview
11
11
years of professional experience
Work History
Assistant Store Manager / Acting Store Manager
ALDI – Bronx, NY
5532 BROADWAY
10.2019 - Current
- Lead end-to-end store operations, ensuring alignment with corporate policies, operational standards, and financial goals.
- Supervise, schedule, and manage performance for a team of 30+ employees in a fast-paced, high-volume environment.
- Served as Acting Store Manager for 2 months, overseeing full-store operations including staffing, financial performance, and customer experience.
- Drove a 22% increase in sales through strategic team leadership, staff development, and operational improvements.
- Analyze key performance indicators (KPIs) such as sales, labor costs, and shrink to identify trends and implement corrective actions.
- Develop and execute action plans to improve productivity, efficiency, and overall store performance.
- Manage payroll budgets and labor allocation to ensure cost-effective staffing while maintaining service standards.
- Oversee inventory management processes including ordering, stock replenishment, cycle counts, and loss prevention controls.
- Ensure compliance with company policies, safety regulations, and audit requirements to minimize operational risk.
- Train, onboard, and mentor employees, fostering a culture of accountability, teamwork, and continuous improvement.
- Conduct interviews and participate in hiring decisions to build a high-performing team.
- Provide ongoing coaching, performance evaluations, and corrective action plans to improve employee engagement and productivity.
- Resolve escalated customer concerns professionally, maintaining high levels of customer satisfaction and brand loyalty.
- Monitor store presentation, merchandising standards, and signage to ensure a consistent and appealing customer experience.
- Identify operational inefficiencies and implement process improvements to streamline workflows.
- Coordinate with district leadership to align store initiatives with broader company strategy.
- Maintain workplace safety by identifying hazards, enforcing proper procedures, and ensuring equipment is in optimal working condition.
- Support new store initiatives, promotions, and product rollouts to drive customer engagement and revenue growth.
- Step in to cover staffing gaps and ensure uninterrupted store operations when needed.
- Led loss prevention initiatives that minimized shrinkage through staff training and surveillance practices.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Overnight Manager
OLD NAVY
The Bronx, NY
11.2016 - 09.2019
- Supervised overnight operations to ensure compliance with company policies and procedures.
- Trained and mentored staff on customer service excellence and store protocols.
- Monitored inventory levels, restocked merchandise, and organized stockroom efficiently.
- Implemented loss prevention strategies, reducing theft incidents during night shifts.
- Delivered high-quality customer service, resolving issues and recommending products to drive sales.
- Managed inventory tracking and maintained accurate stock records using company systems.
- Increased revenue through effective upselling and cross-selling strategies.
- Maintained visual merchandising standards to enhance customer engagement.
- Trained and mentored new employees on company policies and sales techniques.
- Collaborated with team members to consistently meet and exceed sales goals.
- Maintained a clean and organized store environment by implementing strict cleaning schedules and protocols for the overnight team.
Seafood Clerk
STOP & SHOP
The Bronx, NY
10.2015 - 11.2016
- Operated seafood department equipment to ensure freshness and quality of products.
- Assisted customers with product selection and provided knowledgeable recommendations on seafood options.
- Maintained cleanliness and organization of seafood displays to enhance visual appeal and accessibility.
- Collaborated with team members to streamline inventory management processes for efficient stock replenishment.
- Ensured proper handling, storage, and preparation of seafood products in compliance with safety standards.
- Monitored product quality, rotated inventory, and minimized spoilage.
- Maintained cleanliness and sanitation of work areas, equipment, and storage facilities.
- Managed food safety procedures, including temperature tracking and compliance.
- Worked efficiently under pressure while maintaining high-quality standards.
Education
High School Diploma -
Dreamyard Prep
The Bronx, NY06-2014
Skills
- Customer service and engagement
- Leadership & Team Management
- Customer Service Excellence
- Inventory Management
- Sales & Upselling Strategies
- Problem-Solving
- Time Management
- Communication Skills
- Adaptability
- Team Collaboration
- Budgeting & Operations
- Sage Software
Accomplishments
- Recruited 3 successful new managers within one year.
- Exceeded monthly store sales goals 15 months in a row.
- Increased sales by 22% by coaching department managers on new merchandising standards.
- Supervised team of 50 staff members.
- Training captain for all employees that are hired in the district
- Received employee of the month 4 times
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- received #1 store in the district with the best numbers while acting as store manager
Languages
English
Full Professional
Timeline
Assistant Store Manager / Acting Store Manager
ALDI – Bronx, NY
10.2019 - Current
Overnight Manager
OLD NAVY
11.2016 - 09.2019
Seafood Clerk
STOP & SHOP
10.2015 - 11.2016
High School Diploma -
Dreamyard Prep