Andrew Garraway
MIAMI,FL
Summary
Network Maintenance Technician Level 5 with 14+ years of experience supporting HFC and fiber infrastructure across the Metro Miami-Dade region. Proven leader in outage restoration coordination, node health improvement, technician mentoring, and cross-department collaboration with Engineering, Construction, and Service Assurance teams. Experienced providing acting supervisor coverage and supporting daily field operations. Completed Comcast leadership development programs and actively preparing to transition into a Network Maintenance Supervisor role.
Overview
19
19
years of professional experience
2010
2010
years of post-secondary education
Work History
Network Maintenance Technician
Comcast
MIAMI, FL
06.2011 - Current
- Maintain and troubleshoot Hybrid Fiber-Coaxial (HFC) infrastructure
- Support fiber-fed node architecture and FTTP service environments
- Perform RF balancing and signal optimization. improving plant performance
- Assist with node segmentation initiatives increasing capacity and reliability
- Respond to large-scale outages and service impairments across multiple service areas
- Support infrastructure readiness for node relocations and plant upgrades
- Provide acting supervisor coverage during supervisor absences to maintain operational continuity
- Support technician coordination during outage restoration activities
- Assist with escalation handling impacting multiple service areas
- Reinforce safety compliance expectations during field maintenance operations
- Support prioritization of plant impairments affecting customer experience
- Assist with onboarding and mentoring newer technicians on troubleshooting, RF diagnostics, and safety procedures
- Participated in training programs to enhance technical skills and knowledge.
Sales Supervisor
The Home Depot Inc
MIAMI, FL
06.2007 - 07.2011
- Supervised daily sales operations and team performance.
- Trained staff on product knowledge and customer service techniques.
- Implemented merchandising strategies to enhance product visibility.
- Coordinated inventory management to ensure stock availability.
- Resolved customer complaints and inquiries effectively.
- Fostered a positive work environment through effective communication.
Education
Associate of Applied Science - Cyber Security
DeVry University
Miami, Florida 09.2023 - 03.2026
North Miami Beach Senior High School
Miami, FloridaSkills
- Network troubleshooting
- Cybersecurity principles
- Diagnostic tools
- Customer service
- Team leadership
- Problem analysis
Core Leadership & Technical Skills
- Acting Supervisor Coverage
- Technician Mentoring & Onboarding
- Outage Restoration Coordination
- HFC Network Maintenance
- Fiber Node Support
- FTTP Deployments
- RF Signal Analysis & Balancing
- Node Segmentation Support
- Preventative Maintenance Execution
- Escalation Support Operations
- Safety Compliance Reinforcement
- Cross-Functional Coordination
- Network Reliability Improvement
Timeline
Associate of Applied Science - Cyber Security
DeVry University
09.2023 - 03.2026
Network Maintenance Technician
Comcast
06.2011 - Current
Sales Supervisor
The Home Depot Inc
06.2007 - 07.2011
North Miami Beach Senior High School