Summary
Overview
Work History
Education
Skills
References
Timeline
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Andrew Garrett

Cookeville,TN

Summary

Dynamic Shift Lead at Steak N Shake with a proven track record in enhancing service quality and team collaboration. Expert in financial transactions management and client service excellence, I successfully trained staff and resolved customer complaints, ensuring memorable dining experiences. Committed to maintaining high standards and fostering a positive work environment.

Overview

3
3
years of professional experience

Work History

Shift Lead

Steak N Shake
Cookeville, Tennessee
11.2022 - Current
  • Trained new employees on operational procedures and customer service standards.
  • Implemented staff training programs to enhance service quality and teamwork.
  • Resolved customer complaints promptly to ensure positive dining experiences.
  • Executed opening and closing procedures, including alarm system activation and cash counting.
  • Maintained store appearance through cleaning, stocking, and proper merchandise display.
  • Accurately handled cash register transactions while delivering exceptional customer service.
  • Responded professionally to customer inquiries and complaints.
  • Performed administrative tasks such as filing documents and data entry.

Education

High School Diploma -

Upperman High School
Baxter, TN

Skills

  • Financial transactions management
  • Team collaboration and dispute resolution
  • Client service excellence
  • Quality control processes
  • Technical proficiency

References

References available upon request.

Timeline

Shift Lead

Steak N Shake
11.2022 - Current

High School Diploma -

Upperman High School

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