Andrew Gaultney
Roebuck,SC
Summary
Subrogation professional with strong foundation in analyzing claims and identifying recovery opportunities. Known for achieving impactful results through detailed investigation and strategic collaboration. Highly reliable in team settings and adaptable to changing priorities. Expertise in claims management and negotiation, coupled with commitment to achieving optimal outcomes.
Overview
23
23
years of professional experience
Work History
Subrogation Analyst
National Subrogation Services LLC
Roebuck, SC
11.2022 - 03.2026
- Conducted thorough investigations and negotiations to reclaim funds from liable entities for client benefit.
- Reviewed subrogation claims systematically to pinpoint recovery opportunities while maintaining compliance with industry regulations.
- Collaborated with legal teams to develop strategies for pursuing claims against responsible parties.
- Reviewed documentation and evidence to assess liability and determine appropriate course of action.
- Developed and maintained relationships with insurance adjusters and third-party vendors for effective negotiations.
- Monitored progress of ongoing cases, ensuring timely follow-up and resolution of outstanding issues.
- Enhanced claim recovery rates by thoroughly analyzing case information and identifying subrogation opportunities.
- Increased recoveries through diligent monitoring of statute limitations and timely filing of subrogation demands.
- Collaborated with legal teams to prepare comprehensive documentation for litigation proceedings, resulting in favorable judgements for clients.
- Investigated intricate accident scenarios using expert knowledge in liability laws to establish fault accurately, leading to higher recovery amounts.
- Reduced litigation costs by effectively evaluating liability and pursuing alternative dispute resolution methods when appropriate.
- Minimized financial risk by promptly closing out inactive files after thorough investigation and assessment of potential recovery options.
- Streamlined the subrogation process for faster settlements, implementing a consistent methodology for case reviews.
- Improved negotiation outcomes with insurance carriers by conducting detailed research on policy coverages and loss history.
- Maintained accurate records of all ongoing subrogation activities, allowing for quick retrieval during audits or regulatory inquiries when necessary.
Credit Buying Analyst
Global Lending Services
Greenville, SC
12.2020 - 11.2022
- Frontline underwriter for inbound auto loan applications
- Worked directly with sales manager and finance manager at the dealerships
- Walked deal packets through the funding process until booking
- Maintained a book of business in the New England area with 315 listed car dealers
- Determined the customers qualifications for credit and vocalized this to the dealers
- Worked hand in hand with the funding and income departments until deal completion
- Served as a mentor to new hire reps, to help adjust to their position
- Developed forecasting models to enhance accuracy in loan processing.
- Collected, arranged, and input information into database system.
- Evaluated customer needs and feedback to drive product and service improvements.
Subrogation PD Specialist • Sales Agent
Esurance / Allstate
Greenville, SC
03.2016 - 11.2020
- Analyzed client needs and delivered detailed insurance quotes while guiding potential clients through various policy options.
- Analyzed premium structures and developed payment solutions to enhance sales operations.
- Coordinated sales finalization processes and managed collection of essential deposits.
- Implemented strategies to ensure a well-rounded customer experience, fostering positive interactions and feedback.
- Determined the amount of funds that are to be issued to the claimant carrier when our insured was at fault.
- Self-audited files that were 2K and under for payment.
- Determined rental rates and how much should be issued for out-of-pocket expenses.
- Worked with the claimant carriers directly to come to an amicable agreement on payment as to avoid arbitration when possible.
- Maintained a diary workload in Claims Central of at least 20 diaries per day with an almost equal load in EHUB.
- Worked with the Material Damage department when necessary to come up with the proper amounts to be issued to the claimant carrier.
- Developed and implemented process improvements, increasing efficiency in claims processing.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
Sales / Service Representative
MCE Cars Incorporated (Kia of Greer)
Greer, SC
03.2014 - 02.2016
- Responsible for making decisions regarding the service work needed for my customers vehicles
- Facilitated in-person sales interactions to optimize customer satisfaction and boost revenue in a high-energy atmosphere.
- Internet sales for online leads
- Built rapport with customers in both sales and the service departments in an effort to retain those customers, and to create new opportunities
- Worked closely with my technicians and parts department with determining value of the parts used to repair the customer’s vehicle
- Determined the value of the work needed on the customers damaged vehicles; and whether to replace the parts with OEM products; aftermarket, or refurbished
- Streamlined operational processes to improve service efficiency and reduce wait times.
- Collaborated with sales and parts departments to ensure seamless customer experiences and issue resolution.
- Met with customers to discuss service needs and offer available solutions.
- Resolved customer complaints in professional and timely manner.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
Aviation Ordnance Systems Technician
United States Marine Corps
MCAS Cherry Point, Havelock NC
06.2003 - 05.2007
- Operated and maintained aviation ordnance systems to ensure compliance with safety protocols.
- Conducted inspections and troubleshooting on weapons systems, enhancing operational readiness.
- Collaborated with team members to implement maintenance schedules, improving workflow efficiency.
- Trained junior technicians on standard operating procedures and equipment handling techniques.
- Developed process improvements for ordnance handling, increasing safety and reliability standards.
- Led investigations into system failures, providing actionable recommendations for resolution.
- Streamlined inventory management practices for ordnance supplies, reducing discrepancies in stock levels.
- Supported operational success by assembling, disassembling, and modifying weapons systems as needed.
- Promoted strong teamwork among crew members by actively participating in cross-training initiatives across various skill sets.
- Increased mission readiness through diligent monitoring and maintenance of ammunition storage facilities.
- Sustained expert-level knowledge of ordnance systems through continuous professional development opportunities and training exercises.
- Promoted a culture of safety and accountability by consistently upholding military standards throughout all aspects of ordnance work.
- Ensured compliance with safety regulations by conducting regular audits on work areas, tools, and equipment.
- Improved team efficiency by developing streamlined procedures for troubleshooting and repairing ordnance systems.
- Collaborated with fellow technicians to maintain a safe working environment while handling hazardous materials.
- Reduced downtime in aircraft availability by performing timely and accurate repairs on various weapon systems.
- Received, inspected, packaged, stored, handled and processed weapon shipments.
- Worked closely with crew members in intense, quickly changing and dangerous environments.
- Serviced aircraft guns and rockets and assembled and tested air-launched guided missiles.
- Handled and serviced weapons and ammunition carried on the AV-8B Harrier jet.
- Managed over $23,000,000 in assets, which included vehicles, weapons, materials and service equipment. This is the general cost per aircraft, and we had a fleet of 12
- Recorded maintenance actions in aircraft logbooks.
- Assisted with aircraft and equipment transport and movement.
Education
High School Diploma -
Chase High School
Forest City, NC05-2003
Skills
- Critical Thinker
- Investigation techniques
- Team Player
- Team Leader
- Task Driven
- Sales Force
- ADP Systems
- IVOS claims systems
- Claims analysis
- Subrogation process
- Willingness to learn
- Strong work ethic
Timeline
Subrogation Analyst
National Subrogation Services LLC
11.2022 - 03.2026
Credit Buying Analyst
Global Lending Services
12.2020 - 11.2022
Subrogation PD Specialist • Sales Agent
Esurance / Allstate
03.2016 - 11.2020
Sales / Service Representative
MCE Cars Incorporated (Kia of Greer)
03.2014 - 02.2016
Aviation Ordnance Systems Technician
United States Marine Corps
06.2003 - 05.2007
High School Diploma -
Chase High School
Military Achievements
- U.S. Marine Corps
- Corporal
- Letter of Appreciation Operation Iraqi Freedom Service Ribbon
- Sea Service Deployment Ribbon
- Global War on Terrorism Ribbon
- Good Conduct Ribbon
- National Defense Ribbon