Andrew Ginn
Cheyenne
Summary
Accomplished Service Advisor at Floyd's Truck Center, leveraging excellent communication and computer skills to enhance customer satisfaction. Proven track record in resolving complaints and optimizing workflow, achieving significant improvements in service delivery. Strong work ethic and attention to detail drive performance goals, fostering client rapport and repeat business.
Overview
16
16
years of professional experience
Work History
Service Advisor
Floyd's Truck Center
03.2022 - Current
- Assisted customers with service inquiries and vehicle maintenance recommendations.
- Coordinated service appointments to optimize workflow and customer satisfaction.
- Maintained accurate records of customer interactions and service history using dealership management software.
- Provided technical support to clients regarding vehicle performance issues and repair options.
- Collaborated with technicians to ensure timely completion of services and repairs.
- Educated customers on warranty policies, service plans, and maintenance schedules to enhance understanding.
- Resolved customer complaints by implementing effective solutions and improving service delivery processes.
Service Technician
B & B Appliance
03.2010 - 03.2022
- Diagnosed appliance malfunctions using advanced troubleshooting techniques.
- Conducted routine maintenance and repairs on various household appliances.
- Collaborated with team members to enhance service efficiency and customer satisfaction.
- Trained junior technicians on proper repair procedures and safety protocols.
- Implemented process improvements that reduced service turnaround time significantly.
- Managed inventory of spare parts, ensuring availability for timely repairs.
- Developed comprehensive service reports detailing repairs and customer interactions.
- Established strong relationships with customers, fostering repeat business through exceptional service delivery.
Education
High School Diploma -
East High School
Cheyenne, WYSkills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Listening skills
- Attention to detail
- Excellent communication
- Service estimates
- Service recommendations
- Handling customer complaints
- Complaint resolution
- Workflow management
- Performance goals
- Client rapport
Timeline
Service Advisor
Floyd's Truck Center
03.2022 - Current
Service Technician
B & B Appliance
03.2010 - 03.2022
High School Diploma -
East High School