Andrew Gomez
Santa Clara,California
Summary
Experienced Strategic Supervisor with expertise in prioritizing projects, planning workflow, and leading teams to achieve operational goals. Demonstrated track record of 6 years in managing efforts within deadline-driven environments. Resourceful problem solver committed to delivering results. Strong leadership and decision-making skills. Proficient in navigating complex situations with diplomacy and tact.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Site Supervisor
Inter-Con
12.2023 - Current
- Trained new team members on site policies and procedures.
- Maintained records and logs of work performed and materials and equipment used.
- Worked with personnel and managers to meet strict timelines.
- Oversaw personnel safety and efforts at work site.
Security Guard
Rosewood Luxury Hotel & Resorts Group
02.2024 - 04.2024
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
Supervisor / Resilience Field Lead Offcier
Surefox North American
10.2022 - 12.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
GSOC Operator
Securitas
04.2022 - 08.2022
- Maintained strict confidentiality and discretion when handling sensitive information, ensuring the privacy of client data.
- Enhanced GSOC operations by implementing advanced monitoring techniques and tools.
- Increased situational awareness by maintaining up-to-date knowledge of global events and potential threats.
- Optimized response times to security incidents through effective communication and coordination with team members.
Line Cook / Chef De Partie
Apple Inc
09.2018 - 03.2022
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Customer Service Specialist / Concessions
Aramark
05.2016 - 01.2018
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
Education
Foothill high school
San Jose, CaliforniaCanopy.org | Hoover School
RedWood City, CA11.2023
Skills
- Detail-Oriented
- Cardiopulmonary Resuscitation(CPR)
- First Aid
- Timekeeping Software
- Relationship building
- Professional Etiquette
- Effective written communication
- Tourniquet training
- Security awareness
Certification
- CPR/AED Certified - Guard
- Card Certified
- Security Officer's Course (SSOC) - Class #058, Surefox, 10/01/22, #SSOC-058-005, In Compliance With The Department Of Consumer Affairs Skills Training Courses For Security Officers. Has Successfully Completed The 32 Hour Training For The Surefox Security Officer's Course (SSOC) - Class #058
Volunteer Experience
Canopy.org, Hoover School, RedWood City, CA, 11/2023, Helped improve agriculture life by planting trees for schools in the community.
References
- Stephen Butters, (510) 566-6864, Stephen.t.butters@gmail.com, Surefox
- Jesus Delgado, (669) 609-4153, Jesus_delgado@apple.com, Apple park
Timeline
Security Guard
Rosewood Luxury Hotel & Resorts Group
02.2024 - 04.2024
Site Supervisor
Inter-Con
12.2023 - Current
Supervisor / Resilience Field Lead Offcier
Surefox North American
10.2022 - 12.2023
GSOC Operator
Securitas
04.2022 - 08.2022
Line Cook / Chef De Partie
Apple Inc
09.2018 - 03.2022
Customer Service Specialist / Concessions
Aramark
05.2016 - 01.2018
Foothill high school
Canopy.org | Hoover School