Andrew Gonzalez
Fullerton,CA
Summary
Currently pursuing a Bachelor's degree in Criminal Justice, passionate about the field and eager to transition skills learned in past and new jobs to law enforcement. Honed the ability to lead and inspire teams, fostering a positive work environment and ensuring exceptional customer experiences. Gained the skill of effective communication, problem-solving, and adaptability. With a strong work ethic, a passion for public service, and a commitment to ongoing learning, well-prepared to take on challenges and responsibilities of a career in law enforcement and the necessary steps to achieve the experience for it. Looks forward to leveraging diverse experiences to contribute positively to a dedicated team and community.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Trainer/Cashier/Cleaner/Host/Server/Security
AMC Theatres
Fullerton, CA
05.2021 - Current
- Trained and mentored over 50 workers, contributing to their successful integration into the team and ensuring compliance with company policies and safety procedures.
- Monitored and evaluated trainees' progress, providing constructive feedback and additional support as needed to enhance their performance.
- Demonstrated leadership and teamwork by working alongside trainees during busy periods, leading by example, and fostering a positive work environment.
- Maintained a vigilant presence in the theater to deter any disruptive behavior and enforce companies security policies.
- Skillfully handled situations involving unruly guests, utilizing effective communication and conflict resolution techniques to maintain a safe and pleasant atmosphere.
- Promoted to Trainer based on outstanding performance and commitment to excellence in various roles, including server, concessionist, host, and cleaner.
Security Patrol Officer
Allied Universal Security Services /
Santa Ana, CA
11.2023 - 12.2023
- Conducted regular patrols of assigned areas to identify and address any security issues.
- Monitored entrances and exits for suspicious activity or unauthorized personnel.
- Investigated incidents, gathered evidence, wrote reports, and presented findings to appropriate personnel.
- Responded quickly to emergency situations and provided assistance as needed.
- Maintained order in public areas by enforcing rules and regulations.
- Performed foot patrols of parking lots, garages, stairwells, hallways.
- Interacted with customers in a professional manner while providing superior service.
- Assisted law enforcement agencies with investigations as needed.
Command Center Operator
Allied Universal Security Services
Santa Ana, CA
01.2024 - Current
- Monitored and responded to system alarms, notifications, and alerts using the command center software.
- Monitored 100+ CCTV from numerous buildings, interior and exterior
- Dispatched security officers when urgent events surface from CCTV or alarm's
- Created incident tickets for all reported issues, maintained ticket queues, and tracked progress until resolution.
- Managed escalation processes for high priority incidents and ensured timely communication of updates to stakeholders.
- Reviewed emergency action messages, extracted relevant information from emergency orders and sent instructions to guide forces.
- Assessed situations and alerted staff to initiate emergency action.
Education
Savanna High School
Anaheim, CA05.2021
Some College (No Degree) - Criminal Justice
Fullerton College
Fullerton, CASkills
- Customer Service Excellence
- Training and Development
- Adaptability
- Team Collaboration
- Problem-Solving
- Food Handling and Safety
- Cleaning and Sanitation
- First Aid
- Curriculum Planning
Accomplishments
- Seal Biliteracy
- Red Cross Blood Donor
- 3.5 GPA
Languages
Spanish
Full Professional
Certification
- California State Guard Card
- Adult Fist Aid/CPR/AED Certification
Timeline
Command Center Operator
Allied Universal Security Services
01.2024 - Current
Security Patrol Officer
Allied Universal Security Services /
11.2023 - 12.2023
Trainer/Cashier/Cleaner/Host/Server/Security
AMC Theatres
05.2021 - Current
Savanna High School
Some College (No Degree) - Criminal Justice
Fullerton College