Andrew Gonzalez Rodriguez
Summary
Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs.
Overview
1
1
year of professional experience
Work History
Customer Service Cashier
KFC
03.2021 - 08.2021
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Hotel Front Desk Receptionist
The Wisconsin Wood INN
06.2020 - 08.2020
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift.
Education
Bachelor of Arts - Business Administration And Management
Concordia University Irvine
Irvine, CA05.2026
Skills
- Developing Presentations & Reports
- Team Member Development
- Social Media Platforms
- Marketing
- Sales
- Canva
- Customer Service
- Merchandise Restocking
- Guest Services
Club Position: September 2023-Present
Enactus: Marketing Position
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Cashier
KFC
03.2021 - 08.2021
Hotel Front Desk Receptionist
The Wisconsin Wood INN
06.2020 - 08.2020
Bachelor of Arts - Business Administration And Management
Concordia University Irvine