Andrew Gorst
Cumming,GA
Summary
Dynamic Operations Manager with a proven track record at MJK Enterprises, enhancing operational efficiency and employee performance. Expert in operations management and team leadership, demonstrated through improved accountability and customer satisfaction. Skilled in problem-solving and employee relations, ensuring seamless supply chain operations and exceeding performance goals.
Overview
28
28
years of professional experience
Work History
Operations Manager
MJK Enterprises
02.2020 - 01.2025
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
Installer
DIRECTV
04.1997 - 07.2019
- Laid out materials and system components to prepare for installation.
- Operated tools, equipment, and machinery according to safety standards.
- Installed complete systems at new residential and business construction sites.
- Enhanced customer satisfaction by providing timely and accurate installations.
- Implemented quality control measures during installations, ensuring that each project met or exceeded client expectations and regulatory standards.
- Collaborated with team members to ensure smooth workflow and successful project completion.
- Addressed client concerns professionally, demonstrating a commitment to excellent customer service throughout the installation process.
- Conducted thorough pre-installation assessments to identify potential issues and develop solutions in advance.
- Managed inventory effectively, ensuring all necessary supplies were on hand for each project without excess waste or stockpiling materials.
Education
Diploma - General Studies
Olympic High School
Charlotte, NC05.1990
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operational efficiency
- Employee relations and conflict resolution
- Operations oversight
- Performance monitoring
Timeline
Operations Manager
MJK Enterprises
02.2020 - 01.2025
Installer
DIRECTV
04.1997 - 07.2019
Diploma - General Studies
Olympic High School
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