Andrew Greene
Summary
A motivated sophomore Biomedical Engineering student with foundational experience in pharmaceutical operations and customer service. Over 2 years of collaborative project experience, including mentoring and skill development in team settings. Eager to apply strong communication, problem-solving, and technical learning abilities in a dynamic engineering environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Lowes Home Improvment
03.2025 - 09.2025
- Resolved customer inquiries and issues through effective communication and problem-solving skills.
- Managed order processing and tracked shipments to ensure timely delivery and customer satisfaction.
- Assisted in training new team members on company policies, procedures, and system usage.
- Collaborated with cross-functional teams to enhance service quality and streamline operations.
- Analyzed customer feedback to identify trends and recommend improvements for service delivery.
- Developed comprehensive knowledge of product offerings to provide accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Collaborated with product team to communicate customer feedback, leading to improved product offerings.
ACADEMIC PEER TUTOR
Gray Collegiate Academy
08.2023 - 05.2025
- Assessed student understanding of course material and identified areas requiring additional instruction or practice.
- Ensured the accuracy of information delivered during tutoring sessions by cross-checking facts using reliable sources.
- Established positive relationships with students built on mutual respect and trust.
- Demonstrated strong organizational and time-management skills while tutoring students in a variety of academic subjects.
- Encouraged open dialogue between tutor, teacher, parents, and student regarding educational goals.
- Developed effective communication strategies to explain complex topics to students in an understandable way.
- Analyzed test scores to assess the effectiveness of study plans implemented by each student.
- Provided clear instructions, guidance, and support for students on their assignments.
- Evaluated student performance data to inform instructional decisions that are tailored to individual needs.
LEADERSHIP STUDENT
Gray Collegiate College
01.2023 - 05.2025
- Developed comprehensive plans for successful implementation of new strategies.
- Increased student awareness of connections with campus and local communities.
- Mentored, guided and supported new students to assist in successful transition to campus life.
- Worked with international students to distribute cultural knowledge and welcome students and families to campus.
- Supported student fundraising efforts to raise money for programs, activities and events.
- Adapted quickly to changing circumstances while maintaining focus on goals.
- Attended leadership development meetings to plan campus activities and discuss process improvements.
- Liaised with faculty and staff to facilitate student activities and discussions.
Pharmacy Technician
CVS Pharmacy
03.2025 - 04.2025
- Managed medication inventory and ensured compliance with safety protocols.
- Assisted pharmacists in preparing and dispensing prescriptions accurately.
- Conducted medication reconciliation to minimize discrepancies and enhance patient safety.
Education
Bachelor of Science - Biomedical Engineering
University of South Carolina
West Columbia, SC05-2025
Bachelor of Science - Biomedical Engineering
University of South Carolina
Columbia, SC05-2028
Skills
- Self-awareness
- Ethical leadership
- Motivation techniques
- Equipment calibration
- Excellent communication
- Decision-making
- Project planning
- Collaborative teamwork
Accomplishments
University of South Carolina Valedictorian Scholars Recipient
South Carolina Palmetto Fellows Scholarship
South Carolina Palmetto Boy State Scholarship
University of South Carolina's STEM Supplement Scholarship
South Carolina Seal of Biliteracy (Spanish)
2024 USC Union's Certificate of Distinction
Gray Collegiate Eagle Eye Award 2024 Recipient
Certification
- Licensed Pharmacy Technician - [est February 2025]
- Certified Forklift Operator, [Lowe's Home Improvement] - [est June 2025]
Languages
Spanish
Limited Working
Community Service
- Gray Collegiate Academy, BETA CLUB MEMBER, West Columbia, SC, 2020-10, Present, Honor Service Based Organization, Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Palmetto Boys State, BOY STATER, Anderson, SC, 2024-06, 2024-06, Multifaceted learning environment., Participation in a simulated government system, explore potential career paths through various specialized schools, including the Performing Arts School, Criminal Justice Academy, and Law School, each providing unique insights and experiences., Able to effectively communicate ideas through both verbal and written presentations., Adept at identifying potential challenges with projects and quickly resolving them.
Awards
Eagle Award Top 3%
USC Union Dean's List- 2022, 2023, 2024
Timeline
Customer Service Associate
Lowes Home Improvment
03.2025 - 09.2025
Pharmacy Technician
CVS Pharmacy
03.2025 - 04.2025
ACADEMIC PEER TUTOR
Gray Collegiate Academy
08.2023 - 05.2025
LEADERSHIP STUDENT
Gray Collegiate College
01.2023 - 05.2025
Bachelor of Science - Biomedical Engineering
University of South Carolina
Bachelor of Science - Biomedical Engineering
University of South Carolina
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