Detail-oriented Computer Support Specialist with extensive experience in IT support, network troubleshooting, and hardware maintenance. Proven ability to enhance user experience through effective technical assistance and documentation.
Overview
10
10
years of professional experience
Work History
Computer Support Specialist
Oconto Unified School District
Oconto, Wisconsin
11.2016 - Current
Provided technical support for faculty and staff across multiple software platforms, enhancing user experience.
Resolved hardware issues and troubleshot software problems for students within school district, improving access to learning tools.
Diagnosed network connectivity issues to ensure uninterrupted access to educational resources.
Provided technical assistance to users by phone or in person.
Performed troubleshooting of hardware components including memory modules, hard drives, motherboards.
Administered computer inventory, maintaining up-to-date and operational devices.
Created user guides and documented technical procedures, serving as a resource for staff training and reference.
Configured and prepared technology equipment for staff to facilitate smooth onboarding.
Maintenance
McDonalds
Marinette, Wisconsin
10.2024 - 08.2025
Executed weekly fryer oil replacement to maintain food quality and optimize equipment performance.
Conducted regular cleaning and maintenance of fry vats to uphold food safety standards.
I.T. support on systems such as Time clock, office computers, security systems.
Education
Computer Support Specialist - Information Technology
NWTC
Marinette, WI
05-2016
Skills
IT support
Network troubleshooting
Hardware troubleshooting
Software installation
Network administration
System administration
Technical documentation
User training
Customer support
Attention to detail
Timeline
Maintenance
McDonalds
10.2024 - 08.2025
Computer Support Specialist
Oconto Unified School District
11.2016 - Current
Computer Support Specialist - Information Technology
Computer Support Specialist at United States Environmental Protection AgencyComputer Support Specialist at United States Environmental Protection Agency