Andrew Hancock
Denton
Summary
Reliable and upbeat employee, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising and payment processing. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Reliable and experienced worker with proven success in completing construction projects on time. Knowledgeable in following instructions and safety protocols.
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support.
Overview
3
3
years of professional experience
Work History
Golf Pro Shop Assistant
Oakmont Country Club
08.2024 - Current
- Reconciled daily tee sheets, checked in customers and resolved payment discrepancies.
- Promoted game of golf and specific golf course and maintained high level of professionalism and service.
- Maintained clean, orderly and inviting golf shop and assisted with merchandising and advertising.
- Adhered to company, club and department standards of operations, policies and procedures and contributed ideas for improvement.
- Collected payments for sales transactions and issued receipts for merchandise sales, greens fees and cart and club rentals.
- Developed strong rapport with customers and created positive impression of business.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Front Desk Receptionist
Texarkana College
02.2023 - 07.2024
- Welcomed students with friendly greetings, answered general questions about financial aid, gathered the nature of visits, and directed them to specific offices.
- Aided students with FAFSA application
- Reviewed the status of financial aid profiles
- Operated a multi-line telephone system to answer and directed a high volume of calls.
- Maintained confidentiality of sensitive data to protect student and college information.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Resolved customer problems and complaints.
Demolition Crew
Catastrophe Construction Services
05.2022 - 01.2023
- Loaded debris, rubble and hazardous material into correct collection containers.
- Operated jackhammer, cutting saws and other power tools for demolition work.
- Pulled out salvageable items before full structural demolition.
- Moved and cleared debris from work sites to dispose of in designated areas.
- Provided labor support to carpenters, masons and other skilled trades.
- Loaded and unloaded materials onto trucks and trailers.
Education
No Degree - General Studies
Texarkana College
Texarkana, TX05-2024
Bachelor of Science - Construction Management
University of North Texas
Denton, TX05-2027
High School Diploma -
Lewisville High School
05.2021
Skills
- Structural demolition
- Hand tools proficiency
- Site preparation
- Appointment confirmation
- Customer assistance and interaction
- Call routing
- Decision-making
- File management
- Proactive mindset
- Problem-solving
- Time management
- Phone etiquette
Hobbies
• Outdoor activities: Make and plan hunting and fishing trips to Oklahoma and Arkansas
• Sports: Catch bullpens for college pitchers and play golf during free time
• Art: Avid reader and writer
• Culinary Arts: Passionate about cooking and trying new foods.
Timeline
Golf Pro Shop Assistant
Oakmont Country Club
08.2024 - Current
Front Desk Receptionist
Texarkana College
02.2023 - 07.2024
Demolition Crew
Catastrophe Construction Services
05.2022 - 01.2023
No Degree - General Studies
Texarkana College
Bachelor of Science - Construction Management
University of North Texas
High School Diploma -
Lewisville High School
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