Mackenzie Bollman
Denton,TX
Summary
Floor Management and Event Coordination with strong organizational skills and results-driven mindset. Known for effective team collaboration and adaptability in dynamic environments. Skilled in logistics management, vendor negotiations, and client communication, ensuring seamless event execution and member satisfaction. Dependable, proactive, and focused on achieving high standards.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Floor Manager
Invited Clubs - Oakmont Country Club
10.2023 - Current
- Managed store inventory and stock levels to maintain availability of products.
- Managed team of 20 to 30 employees to maintain smooth-running operations of shop floor.
- Improved Member satisfaction by addressing and resolving concerns promptly and efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Made personal connections with members by sharing product knowledge and personal preferences.
- Negotiated with suppliers for better pricing, resulting in cost savings without compromising quality.
- Managed staff scheduling to cover peak times effectively without overstaffing.
Banquet Captain
Denton Country Club
10.2022 - 10.2023
- Set up and prepare for events hosting anywhere from 15 to 400 people
- Manages 2 to 10 servers on the day of the event and ensures that any issues are dealt with immediately and properly
- Connects with the kitchen to ensure that plated and buffet dinners are set up accordingly to what is served
- Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
- Handled client inquiries promptly and professionally, fostering excellent rapport and driving repeat business.
- Collaborated with culinary teams to design customized menus, meeting the specific needs of clients and guests.
- Developed creative solutions for unforeseen issues during events, minimizing disruptions while maximizing guest satisfaction.
Server
Denton Country Club
08.2021 - 10.2022
- Exceptional interpersonal and team-building skills with many strategies to build rapport with a range of members
- Thorough knowledge of menu offerings, including food and wine pairings
- Skilled at anticipating, identifying, and fulfilling guest needs and clarifying special orders
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced member satisfaction by promptly attending to their needs and providing personalized service.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Front End Service Manager
Tom Thumb
04.2018 - 08.2020
- Managed the front end of the store
- Oversaw the work of around twenty employees
- Ensured that the team was exceeding standards in customer service and satisfaction
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Enhanced store presentation through regular merchandising updates and innovative display techniques.
- Coordinated with other departments for smooth cross-functional collaboration, enhancing overall store performance.
Education
Bachelor of Science - Hospitality Management
The University Of North Texas
Denton, TX05.2024
Skills
- Employee management
- Customer relations
- POS systems
- Policy enforcement
- Operations management
- Stock management
- Club maintenance
- Scheduling and planning
- Inventory management
- Conflict resolution
- Employee relations
- Complaint resolution
- Department management
Awards
Employee of the Month, 02/01/23, Working as the Banquet Captain at the Denton Country Club
Certification
Event Management Certification from UNT
Hotel Operations Certificate from UNT
10 hour OSHA Certified
Food Handlers Certification
TABC Certification
Timeline
Floor Manager
Invited Clubs - Oakmont Country Club
10.2023 - Current
Banquet Captain
Denton Country Club
10.2022 - 10.2023
Server
Denton Country Club
08.2021 - 10.2022
Front End Service Manager
Tom Thumb
04.2018 - 08.2020
Bachelor of Science - Hospitality Management
The University Of North Texas
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