Bernard Benjamin
Denton
Summary
Dynamic Supervisor with a proven track record at Dominica Air & Sea Ports Authority, excelling in staff management and customer service. Enhanced team productivity through effective training and streamlined workflows, while ensuring compliance in cargo logistics. Recognized for fostering communication and achieving operational efficiency in shipping processes. Application of I.T functionality in working procedures and processes.
Overview
31
31
years of professional experience
Work History
Supervisor
Dominica Air & Sea Ports Authority
09.1994 - 07.2025
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Ensured the training of staff at specific required duties to increase their competence and working capacity.
Shipping Supervisor
Dominica Air & Sea Ports Authority
09.1994 - 07.2025
- Supervised shipping team of 10 employees.
- Developed effective communication channels between agents, shipping department, and invoicing teams for smooth operations.
- Coordinated with Pilots and Operation staff to ensure accurate information management and timely processing of vessel invoices.
- Maintained accurate documentation for all shipments, ensuring compliance with regulatory requirements.
Education
No Degree - Warehouse Mg. & Forklift Operation
U.S. Southern Command
Org. Disaster Management06-2023
No Degree - Building Port Resilience Against Pandemics
United Nations Training
Online07-2021
No Degree - Microsoft Excel 2013
Advantage Caribbean Institute
Commonwealth Of Dominica05-2017
No Degree - Port Operation And I.T Technology
Ningbo Polytechnic
Ningbo, China09-2016
City And Guilds - Electrical Engineering
Clifton Community College
Stock Farm07-1992
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Forklift Operation
- Computer literate
- Cargo Logistics management
Timeline
Supervisor
Dominica Air & Sea Ports Authority
09.1994 - 07.2025
Shipping Supervisor
Dominica Air & Sea Ports Authority
09.1994 - 07.2025
No Degree - Warehouse Mg. & Forklift Operation
U.S. Southern Command
No Degree - Building Port Resilience Against Pandemics
United Nations Training
No Degree - Microsoft Excel 2013
Advantage Caribbean Institute
No Degree - Port Operation And I.T Technology
Ningbo Polytechnic
City And Guilds - Electrical Engineering
Clifton Community College
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