ANDREW HARDIN
Warrenville,IL
Summary
Strive to secure a stable yet challenging position in a reputable organization to expand learnings, knowledge, and skills. Proactive and resourceful team member who is eager to learn and contribute to company performance goals through a willingness to go above and beyond the responsibilities.
Overview
10
10
years of professional experience
Work History
Freight Broker
OTR Transportation
02.2022 - Current
- Operated computer systems to track shipments to improve efficiency and accuracy.
- Developed strong relationships with carriers and shippers, fostering trust and loyalty.
- Increased client satisfaction by efficiently managing and resolving freight-related issues.
- Adapted quickly to changing market conditions, adjusting client strategies accordingly while maintaining open lines of communication throughout periods of uncertainty.
- Maintained compliance with federal regulations by closely monitoring carrier performance and maintaining accurate documentation.
- Bargained terms and rates with vendors and carriers for favorable shipping conditions.
- Maintained approximately 200 incoming and outgoing calls a day and about 10 - 20 email conversations per hour.
- Provided exceptional customer service, addressing any concerns or questions from clients promptly and professionally.
- Full time and overtime
Underwriting Assistant
Guaranteed Rate
04.2020 - 02.2022
- Assisted in the negotiation of policy terms and conditions, demonstrating strong analytical skills and attention to detail.
- Reviewed credit reports, financial statements and transactions to verify accuracy and completeness.
- Ensured compliance with all regulatory requirements through diligent record-keeping and strict adherence to company policies.
- Reviewed policy documents for completeness and accuracy before submission, minimizing the need for revisions or cancellations due to errors.
- Managed approximately 100 incoming calls and emails a day
- Full time and overtime
UBER DRIVER
Uber
01.2018 - 04.2020
- Experienced Driver
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Operated computer systems to track shipments to improve efficiency and accuracy.
- Boosted earnings through efficient route planning and strategic scheduling of rides.
- Responded to passenger concerns and complaints politely and professionally.
- Followed company guidelines and policies when interacting with passengers.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Managed approximately 20 - 30 rides a day on any given day
- Adhered to all safety regulations and traffic laws while driving.
PEST CONTROL TECHNICIAN
JETTER Services LLC
01.2019 - 09.2019
- Preforming laboring duties such as moving appliances to complete full inspection of unit
- Communicate and interact with diverse personalities under pressure
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources.
- Demonstrated commitment to customer satisfaction through diligent follow-up visits, ensuring successful resolution of any lingering issues after initial treatments were completed.
- Managed approximately 5 - 10 different apartment complexes a day
- Full time + Overtime worker
WAREHOUSE ASSOCIATE
Nissan NORTH AMERICA INC
04.2018 - 12.2018
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Managed high-volume picks averaged 190 picks when ask for 120
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently lifted materials weighing as much as 50+ pounds.
- Knowledge of the RF scanner
- Full time + Overtime worker
WAREHOUSE ASSOCIATE
O'REILLY WAREHOUSE
07.2017 - 03.2018
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Maintain efficient work pace while staying organized
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Consistently lifted materials weighing as much as 50+ pounds.
- Punctual with early and all start times
- Full time
LEAD BAR BACK
TWIN PEAKS
05.2015 - 07.2017
- Handled customer related issues with professionalism
- Worked quickly and accurately in a fast-paced environment
- Know how to operate the kegs and change them about 4 -5 times per hour depending on the volume of customers
- Ensured smooth operations by assisting with inventory management and promptly replenishing low stock items.
- Supported bartenders in providing exceptional service through timely glassware cleaning and restocking.
- Promoted positive work environment through proactive assistance to colleagues during peak hours.
- Assisted in staff recruitment, interviewing, and training processes to ensure a high-quality team of dedicated professionals.
- Full time + overtime
CASHIER/ DRIVE THROUGH OPERATOR
CHICK FIL A
01.2014 - 10.2014
- Provided customers personalized, accurate and efficient experience
- Greeted customers entering store and responded promptly to customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Excellent oral and written communication skills
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Lifted up to 30+ pounds periodically throughout the day
- Greeted customers entering store and responded promptly to customer needs.
- Part time
Education
HIGHSCHOOL DIPLOMA -
WHEATON WARRENVILLE SOUTH
Wheaton, IL05.2015
Skills
- Freight Documentation
- Customer Engagement
- Transportation Regulations
- Data Entry
- Shipment Tracking
- Deadline Management
- Research abilities
- Data Interpretation
- Strong Problem Solver
- Patience and understanding
- Cleanliness
- Time Management
Timeline
Freight Broker
OTR Transportation
02.2022 - Current
Underwriting Assistant
Guaranteed Rate
04.2020 - 02.2022
PEST CONTROL TECHNICIAN
JETTER Services LLC
01.2019 - 09.2019
WAREHOUSE ASSOCIATE
Nissan NORTH AMERICA INC
04.2018 - 12.2018
UBER DRIVER
Uber
01.2018 - 04.2020
WAREHOUSE ASSOCIATE
O'REILLY WAREHOUSE
07.2017 - 03.2018
LEAD BAR BACK
TWIN PEAKS
05.2015 - 07.2017
CASHIER/ DRIVE THROUGH OPERATOR
CHICK FIL A
01.2014 - 10.2014
HIGHSCHOOL DIPLOMA -
WHEATON WARRENVILLE SOUTH
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