Chasity Partin
Hickory,NC
Summary
Results-driven Freight Broker experienced in managing load planning and negotiating rates to achieve cost-effective solutions. Proven ability to enhance customer satisfaction through effective communication and timely updates on shipment statuses.
Overview
17
17
years of professional experience
Work History
Freight Broker
Bodie Freight/ Agent for LB3 Logistics
Hickory, NC
01.2026 - Current
- Coordinated logistics operations to ensure timely freight movement and delivery.
- Managed load planning and scheduling to optimize transportation efficiency.
- Assisted in negotiating rates with carriers to achieve cost-effective solutions.
- Monitored shipment status and communicated updates to clients promptly.
- Served as a liaison between clients, carriers, and internal departments to ensure clear communication throughout the entire shipment lifecycle.
- Sales operations- cold calls.
Freight Broker
Queen Logistics
Hickory, NC
09.2019 - 12.2025
- Resolved customer inquiries and issues, enhancing client satisfaction levels.
- Maintained accurate records of shipments, ensuring compliance with regulations.
- Collaborated with team members to improve overall service delivery processes.
- Utilized transportation management systems for tracking and reporting purposes.
- Collaborated with team members to resolve challenges and improve productivity.
Dispatch/Assistant Manager - HR- Billing
Gaines Motor Lines and Gaines Express
Hickory, NC
04.2012 - 09.2019
- Trained new staff on company protocols and operational procedures to ensure compliance.
- Analyzed delivery routes to optimize efficiency and reduce transportation costs.
- Developed standard operating procedures for dispatch activities to promote consistency and accuracy.
- Dispatched drivers and prepared routes.
- Insurance enrollments.
- Driver orientation and paperwork .
- Fuel taxes
- Payroll
- Prepared Invoices and sent to appropriate contacts for billing.
Freight Broker
Unique Transportation
Vale, NC
04.2010 - 04.2012
- Booked Unique Transportation customer freight.
- Set appointments.
- Worked with accounting department to get POD's for on time billing.
- Carrier set up packet reviews.
Billing/ Dispatch
Mountain Transport Inc
Hickory, NC
02.2009 - 04.2012
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Prepared invoices for factoring companies.
- Fuel taxes
- Dispatch- load search- dispatched drivers
- Driver logs.
Education
Associate of Science - Children's Behavior
Catawba Valley Community College
Hickory, NC04-2000
Skills
- Customer engagement
- Transportation regulations
- Data entry
- Shipment tracking
- Route planning
- Load planning
- Freight documentation
- Transportation management systems
- Negotiation
- Price quoting
- Freight tracking
Timeline
Freight Broker
Bodie Freight/ Agent for LB3 Logistics
01.2026 - Current
Freight Broker
Queen Logistics
09.2019 - 12.2025
Dispatch/Assistant Manager - HR- Billing
Gaines Motor Lines and Gaines Express
04.2012 - 09.2019
Freight Broker
Unique Transportation
04.2010 - 04.2012
Billing/ Dispatch
Mountain Transport Inc
02.2009 - 04.2012
Associate of Science - Children's Behavior
Catawba Valley Community College