Andrew Harris

• **Analyzed guest feedback and operational performance to refine service delivery and enhance satisfaction levels.** YTD 87% GSS
• **Collaborated with department heads to streamline processes, ensuring compliance with health and safety regulations. ** QA score of 85%
• **Monitored market trends and competitor activities to adjust pricing strategies, keeping occupancy rates competitive. **
• Responsible for two full-service properties totaling 32 million in top-line revenue as well as two restaurants.
• Strengthened team productivity and collaboration through effective leadership, coaching, and training initiatives. Managing over 160 full time associates and 12 department heads.

• Managing all aspects of hotel operations, ensuring exceptional guest experiences and high standards of service
• Implemented innovative business strategies to drive revenue growth and operational efficiency
• Developed and executed comprehensive marketing and promotional campaigns to increase brand visibility and attract new customers
• Established strong relationships with business partners to identify new opportunities and drive growth while acting as the Sales Director for over 6 months in 2024
• Responsible for 10 million in top line revenues while managing 2 high functioning outlets

• Oversaw all hotel operations, ensuring the highest standards of guest satisfaction and service
• Managed a diverse team of employees, providing guidance and support to maximize performance
• Implemented effective business strategies to drive the success and profitability of the establishment
• Maintained strong relationships with clients and vendors to enhance business opportunities
• Developed and managed the hotel budget, resulting in a 10% increase in revenue
• Led a team of 12 managers and a staff of 70 full time employees
• Oversaw the operation of 4 food and beverage outlets
• Flagship property of company with over 24 million in top line revenues

.Directed and managed all hotel operations to ensure exceptional guest experiences

• Led a diverse team of employees, providing guidance and support to maximize performance of a dual branded hotel.
• Implemented effective business strategies to drive revenue growth and operational efficiency
• Established strong relationships with clients and vendors to enhance business opportunities. Helped secure a 1-million-dollar account in first 3 months.
• Surpassed brand standards in GSS metrics during employment. Top 10 in brand.

• Recruited, trained, and developed a team of 5 sales representatives, resulting in a 15% increase in sales performance from 2015 to 2016 with double digit revpar growth.
• Nominated Rookie Sales director of the year 2016
• Achieved group booking goal for 2016 and 2017 of 1.5 million in revenue
• Manager of the Qtr 2017
• Executed numerous city-wide contracts with Visit Seattle which generated over $600k in revenue.