Katie Ogilvie
Schenectady
Summary
Results-driven management professional prepared to excel in overseeing multiple locations. Proven track record for 110 Grill in developing a successful team. Expertise in optimizing operations and enhancing customer experience through effective strategies. Focused on team collaboration and reliable in adapting to changing needs. Proficient in strategic planning and operational efficiency.
Overview
15
15
years of professional experience
Work History
Area General Manager
110 Grill
Latham, NY, Syracuse, NY, And Henrietta. NY
09.2024 - Current
- Exceeded revenue targets by effectively managing budgets, resources, and financial performance metrics.
- Implemented data-driven decision-making processes to identify areas for improvement in operations, sales, or customer satisfaction metrics.
- Implemented effective cost control measures that led to significant reductions in operational expenses while maintaining high-quality service standards.
- Enhanced customer satisfaction by driving exceptional service standards and swiftly resolving any issues or concerns.
- Facilitated regular performance reviews to assess employee strengths, weaknesses, opportunities for growth or improvement, leading to increased job satisfaction levels across the organization.
- Reduced employee turnover by fostering a positive work environment and addressing individual needs for growth and development.
- Strengthened team productivity and collaboration through effective leadership, coaching, and training initiatives.
General Manager
110 Grill
Latham, NY
06.2021 - 09.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Bartender
110 Grill
Albany, NY
07.2017 - 06.2021
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Store Manager of Operations
DelGallo Pools
Rotterdam, NY
03.2014 - 07.2017
- Increased store traffic by organizing engaging events and promotions that appealed to target customers.
- Oversaw the implementation of new technology solutions for efficient inventory tracking, data analysis, and overall store operations enhancement.
- Monitored competitor activities within the local market, adjusting strategies as necessary to maintain a competitive edge and drive store success.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Enhanced customer satisfaction by resolving issues promptly and maintaining a clean, organized store environment.
Bartender/server
Bourbon Street Bar and Grill
Colonie, NY
01.2010 - 05.2016
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
Bartender
Bottoms up on Broadway
Schenectady, NY
04.2013 - 07.2015
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Education
Associate of Science - Nursing
Ellis Hospital School Of Nursing
Schenectady, NY05-2012
High School Diploma -
Mohonasen High School
Rotterdam, Ny06-2003
Skills
- Operations management
- Staff training/development
- Employee motivation
- Staff management
- Customer service
- Attention to detail
- Team leadership
- Customer relations
Accomplishments
Awarded the first 110 presidential coin.
Awarded the most improved GM and restaurant for the year of 2023.
Timeline
Area General Manager
110 Grill
09.2024 - Current
General Manager
110 Grill
06.2021 - 09.2024
Bartender
110 Grill
07.2017 - 06.2021
Store Manager of Operations
DelGallo Pools
03.2014 - 07.2017
Bartender
Bottoms up on Broadway
04.2013 - 07.2015
Bartender/server
Bourbon Street Bar and Grill
01.2010 - 05.2016
Associate of Science - Nursing
Ellis Hospital School Of Nursing
High School Diploma -
Mohonasen High School