Paula Berens
Loveland,CO
Summary
Accomplished Area General Manager with a proven track record at Dingo's Natural Pet, elevating operations through strategic pricing and operations management. Excelled in fostering employee engagement and vendor relations, achieving a significant 20% growth in year-over-year sales. Demonstrates a unique blend of talent acquisition and relationship building, driving business development and workforce planning.
Professional leader with strong background in overseeing multiple locations and driving operational success. Skilled in strategic planning, team leadership, and maximizing efficiency. Known for adaptability and fostering collaborative environment that consistently achieves high results. Demonstrates strong problem-solving abilities and effective communication skills.
Overview
30
30
years of professional experience
Work History
Area General Manager
Dingo's Natural Pet
04.2024 - Current
- Over see operations for 2 pet grooming and retail stores.
- Buyer, research and implement new products and companies into stores.
- Event planning and marketing working with vendors and pairing community and other business's.
- Hr including hiring training, mentoring, coaching and empowering team members.
- Respond to all complaints resolve customer issues.
- Inventory management from ordering, receiving, inputting new products in data base, formulating pricing for all new products.
- Set inventory min and max for proper order flow and management.
- Set goals for both grooming and retail with conversations about each of these area and to the employees.
- Designed training modules for new hire's appointment setting, POS, nutrition, behavior, grooming and sales.
Store Manager
Chuck and Don's
05.2022 - 03.2024
- Elevated store to exceed current KPI's, remerchandised store for improved flow and higher sales.
- Educate both customers and staff on nutrition, behavior & grooming needs for both cats and dogs,
- Empowered staff to have confidence in their positions, set boundaries, mentored and coached to bring out the best in each of the employees.
- 20% plus growth in year over year sales.
- 90% Protractor score for customer service rating.
- Top store in district on weekly scorecard for 10 consecutive months.
General Manager
Dingo Diner Inc.
09.2020 - 05.2022
- Day to day operations of 2 grooming and retail pet stores.
- Buyer and inventory management changed direction of business to local, smaller vendors in both retail and grooming.
- Rebuilt customer relations.
- Strengthened staff relationships to bring better unity between grooming and retail staff.
- Built training modules for staff on behavior, grooming, nutrition, appointment setting.
- Increased sales 15% month over in all areas of the store.
Store Manager
Kriser's Pet Food & Grooming
05.2019 - 09.2020
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels of staff and store sales.
- Exceed KPI in average dollar per transactions, units per transaction, email capture rate & customer retention and experience.
- Overall margins steady at 48% for 2020.
Store Manager
Bentley's Pet Stuff
07.2017 - 03.2019
- Opened store exceeding KPI's in sales, customer retention,email capture with 30% growth in sale in first year of business.
- Increased employee retention through mentoring and building skill sets to advance in the company.
General Manager
Spawlash Pet Grooming & Self Wash
03.2014 - 07.2017
- Established a complete inventory system including setting margins, price structure, ordering, receiving, buying and invoicing.
- Designed improved grooming and retail to accommodate high revenue and moved business while maintaining sales and grooming flow.
- Developed and implemented handbook, policy & procedure manuals.
- Increased sale by 80% in retail area by adding complementary products with high marginability.
Education
Special Needs Dogs Grooming Certificate - Special Need Dog Grooming
Rocky Mountain Grooming Expo
Colorado Springs, CO07-2024
Certification - Hair Vs. Coat Skin Types
Rocky Mountain Groom Expo
Colorado Springs, CO07-2023
Canine CPR & First Aid Certification - Canine CPR And First Aid
K-9 CPR And First Aid
Westminster, CO01-2022
Pet Nutrition Holistic Certification - Pet Nutrition Holistic Canine Specialist
New Skills Academy
London, England01-2021
Pet Psychology Certification - Pet Behavior And Psychology
New Skills Academy
London, England01-2021
Pet Grooming Certification - Dog Grooming
New Skills Academy
London, England01-2021
Skills
- Operations Management
- Talent Acquisition
- Pricing strategy
- Workforce Planning
- Human Resources Management
- Employee Engagement
- Vendor Relations
- Business Development
- Effective leader
- Relationship Building
- Staff training/development
- Operations Oversight
Timeline
Area General Manager
Dingo's Natural Pet
04.2024 - Current
Store Manager
Chuck and Don's
05.2022 - 03.2024
General Manager
Dingo Diner Inc.
09.2020 - 05.2022
Store Manager
Kriser's Pet Food & Grooming
05.2019 - 09.2020
Store Manager
Bentley's Pet Stuff
07.2017 - 03.2019
General Manager
Spawlash Pet Grooming & Self Wash
03.2014 - 07.2017
Special Needs Dogs Grooming Certificate - Special Need Dog Grooming
Rocky Mountain Grooming Expo
Certification - Hair Vs. Coat Skin Types
Rocky Mountain Groom Expo
Canine CPR & First Aid Certification - Canine CPR And First Aid
K-9 CPR And First Aid
Pet Nutrition Holistic Certification - Pet Nutrition Holistic Canine Specialist
New Skills Academy
Pet Psychology Certification - Pet Behavior And Psychology
New Skills Academy
Pet Grooming Certification - Dog Grooming
New Skills Academy
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