Andrew Harrison
Larkspur,CA
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Overview
30
30
years of professional experience
Work History
Visitor Services Representative
Golden Gate National Parks Conservancy
Muir Woods
04.2023
- Full Time greeter to Muir Woods visitors; provided information regarding National Park history, flora and fauna, services, and experiences.
Assistant Manager-1, Trainer, Director of Apparel and Footwear, Closing Manager and bookkeeper
West Marine
San Carlos & Sausalito
02.2019 - 04.2023
- Business planning, driving sales, inventory management and accountability, with superior customer experiences have led to remarkable successes.
Store Manager 9/2016-6/2018, Staff Trainer 1/2014-6/2018, Call Center Manager 9/2014-9/2016, Boat Sales Rep 9/2013-6/2018
The Guideboat Company
Mill Valley & Palo Alto
09.2013 - 06.2018
- Brand evangelist for a start-up retail venture growing to four stores in five years, providing a unique approach to sales and service based on history, romance, and quality conveying the lifestyle’s brand.
Visitor Services Representative
GGNPC
Muir Woods
06.2014 - 12.2015
- Weekend greeter to Muir Woods visitors; provided information regarding National Park history, flora and fauna, services, and experiences.
P/T Sales and Ops Manager
Eddie Bauer
Novato
04.2013 - 11.2013
- Offered full-time management but moved on to a position with The Guideboat Company.
Sea Kayaking Instructor and SUP Guide
Outback Adventures
Larkspur
04.2013 - 07.2013
- (seasonal)
Office Manager/Bookkeeper
Borders Books
San Francisco
10.2007 - 03.2010
- Senior Assistant Manager to General Manager in charge of HR and financials
- Awarded Bookseller of the Month for December ’07 & January ’08 and Bookseller of the Quarter for the winter ’08 before being promoted to management, Bookseller of the Year, Mission Bay, 2009.
Backcountry Department Supervisor
Sports Basement
The Presidio
01.2007 - 10.2007
- Personally created a staff customer-service guide entitled The Tao of Customer Service to simplify the guest experience and staff interaction down to 3 simple guidelines; also solely created ABC’s of Backcountry, a selling guide for training the staff and serving customers.
Associate General Manager
Cost Plus World Market
San Francisco
06.2002 - 05.2003
- Senior Assistant General Manager, of $12M sales, 65,000 sq.ft
- Flagship Store.
General Manager
Eastern Mountain Sports
Waterford
06.2000 - 12.2001
- Created a casual and fun retail atmosphere uniquely conveying the outdoor experience oversaw a $2.7M annual sales volume, 6550 sq.ft
- Mall location
- Since assuming leadership, sales increased 7% over LY and with less than 2% shrinkage for FY ’01
- Designated the District Training Manager as part of the CORE Focus Group.
Associate Manager
Pier 1 imports
West Lebanon
11.1999 - 08.2000
- This new 6000 sq.ft
- Retail storefront was forecasted to $1.6M in first year sales, topped $2M earning Best Performing New Store Award for the East Zone in 1999
- Awarded for Annual Inventory Shrinkage of Less than $2000, lowest in the Region.
Adventure Sports Instructor
Adventure Quest
Woodstock
08.1999 - 08.2000
- Provided private instruction, logistical-support, and program-development input for the current and future adventure/experiential youth and family programs
- Attended the Eastern Outdoor Reps
- Assoc
- (EORA) Product Show for Fall ‘99 & Fall ’00 at Killington Resort, VT.
Paddlesports Buyer/Product Manager
Ski Chalet
Arlington
08.1998 - 07.1999
- Started a new retail venture for Ski Chalet, with $30+M annual sales, creating five paddlesports retail stores in the existing ski locations
- Coordinated our sponsorship of the ACA/Subaru Outback Rendezvous in Potomac, MD, and Potomac Whitewater Festival at Great Falls NP
- Attended the EORA Fall '98 Show, Killington, VT.
Rental Operations Manager
Tyson’s Corner
VA
12.1997 - 06.1998
- Directly responsible for the start-up and daily operations of the new snowsports rental shop at the expanded Tyson’s Corner store
- Created the systems of inventory logistics, logbook and reservation standards, and customer service policies for a very successful first season.
Assistant Store Manager (part time)
General Nutrition Center (GNC)
Ballston Commons/Arlington
06.1997 - 07.1999
- Job responsibilities included retail sales and customer service; training new associates, visual merchandising, cashiering, opening & closing, and shipping & receiving.
Adventure Sports Director of Operations (seasonal)
OuterQuest, School of Adventure Recreation
Potomac
02.1997 - 01.1997
- Managed weekend adventure and summer camp staff, logistics to include hiring, training, and scheduling of all personnel & classes; instrumental in the creation of our new catalog and new educational programs in all sports.
Director of River Sports Program/Summer School Teacher
The Lab School of Washington/ Blue Ridge Outfitters
Washington
06.1995 - 06.1999
- Directly responsible for the summer outdoor experiential education program with Special Education population
- This included the sequencing of social, fine and gross motor skills to further the individual and team development of LD/ADD/ADHD junior high and high school students using outdoor settings to teach riversports and environmental appreciation.
Timeline
Visitor Services Representative - Golden Gate National Parks Conservancy
04.2023
Assistant Manager-1, Trainer, Director of Apparel and Footwear, Closing Manager and bookkeeper - West Marine
02.2019 - 04.2023
Visitor Services Representative - GGNPC
06.2014 - 12.2015
Store Manager 9/2016-6/2018, Staff Trainer 1/2014-6/2018, Call Center Manager 9/2014-9/2016, Boat Sales Rep 9/2013-6/2018 - The Guideboat Company
09.2013 - 06.2018
P/T Sales and Ops Manager - Eddie Bauer
04.2013 - 11.2013
Sea Kayaking Instructor and SUP Guide - Outback Adventures
04.2013 - 07.2013
Office Manager/Bookkeeper - Borders Books
10.2007 - 03.2010
Backcountry Department Supervisor - Sports Basement
01.2007 - 10.2007
Associate General Manager - Cost Plus World Market
06.2002 - 05.2003
General Manager - Eastern Mountain Sports
06.2000 - 12.2001
Associate Manager - Pier 1 imports
11.1999 - 08.2000
Adventure Sports Instructor - Adventure Quest
08.1999 - 08.2000
Paddlesports Buyer/Product Manager - Ski Chalet
08.1998 - 07.1999
Rental Operations Manager - Tyson’s Corner
12.1997 - 06.1998
Assistant Store Manager (part time) - General Nutrition Center (GNC)
06.1997 - 07.1999
Adventure Sports Director of Operations (seasonal) - OuterQuest, School of Adventure Recreation
02.1997 - 01.1997
Director of River Sports Program/Summer School Teacher - The Lab School of Washington/ Blue Ridge Outfitters
06.1995 - 06.1999
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