Andrew Hauff
Bonney Lake,WA
Summary
Results-driven Shop Manager with expertise in customer service and team leadership. Proven track record in enhancing operational efficiency and ensuring adherence to safety protocols, contributing to improved workflow and team productivity.
Overview
6
6
years of professional experience
Work History
Shop Manager
410 Auto Wrecking
Buckley, WA
03.2024 - Current
- Managed daily operations of auto wrecking facility, ensuring compliance with safety protocols.
- Supervised team of technicians, improving workflow efficiency and task delegation.
- Conducted regular inventory assessments to maintain optimal stock levels and reduce waste.
- Implemented process improvements that enhanced vehicle disassembly accuracy and speed.
- Trained new staff in operational procedures, promoting a culture of safety and productivity.
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Evaluated employee performance through regular reviews, setting clear expectations, and offering constructive feedback for continuous development.
- Ensured compliance with company policies and local regulations by regularly updating staff on changes or new requirements.
- Managed daily operations, ensuring smooth workflow and high-quality repairs.
- Enhanced shop efficiency by streamlining repair processes and allocating tasks effectively.
Operator
Plygem Windows
Auburn, WA
08.2023 - 03.2024
- Operated machinery to manufacture window components with precision and efficiency.
- Monitored production lines to ensure adherence to safety standards and quality control measures.
- Collaborated with team members to streamline workflow and improve overall production output.
- Trained new employees on operational procedures, promoting a culture of safety and teamwork.
- Conducted routine maintenance on equipment to minimize downtime and enhance productivity.
- Operated forklifts to transport materials efficiently within warehouse environment.
- Conducted regular safety inspections on equipment to ensure compliance with regulations.
- Performed routine maintenance on equipment to ensure optimal performance.
- Monitored production processes for adherence to safety and quality standards.
- Operated machinery to produce high-quality components efficiently.
Meat Cutter
Yoke's Fresh Markets
Missoula, MT
03.2023 - 07.2023
- Operated cutting tools and equipment to prepare high-quality meat products.
- Ensured compliance with food safety standards and sanitation protocols.
- Assisted in inventory management by tracking product availability and freshness.
- Collaborated with team members to optimize workflow efficiency in meat department.
- Operated cutting tools to prepare various meats according to safety and quality standards.
- Ensured proper meat storage practices to maintain freshness and reduce waste.
Sales Associate
Ace Hardware
Missoula, MT
04.2022 - 03.2023
- Assisted customers with product selection and provided expert advice on hardware tools and supplies.
- Maintained organized inventory displays to enhance customer experience and promote sales.
- Processed transactions accurately while ensuring adherence to store policies and procedures.
- Collaborated with team members to achieve daily sales goals and improve overall store performance.
- Implemented promotional displays that increased product visibility and drove seasonal sales initiatives.
- Resolved customer inquiries and complaints effectively, fostering positive relationships and repeat business.
- Trained new associates on operational procedures, product knowledge, and customer service standards.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Warehouse Manager
Madison Creek Furnishings
Missoula, MT
03.2021 - 01.2022
- Oversaw daily warehouse operations, ensuring efficient inventory management and accurate order fulfillment.
- Implemented safety protocols to enhance workplace safety and reduce incidents.
- Trained and mentored staff on best practices for inventory control and equipment operation.
- Streamlined workflows by optimizing storage layouts and improving picking processes.
- Addressed operational challenges swiftly, fostering a proactive problem-solving culture among team members.
- Assembled furniture according to detailed specifications and blueprints.
- Collaborated with team members to streamline assembly processes and improve efficiency.
- Conducted quality inspections to ensure finished products met company standards.
- Utilized hand and power tools safely and effectively during assembly tasks.
- Assisted in training new employees on assembly techniques and safety protocols.
- Supervised daily operations of furniture department to ensure optimal customer service and product availability.
- Delivered furniture to residential and commercial locations, ensuring safe handling and timely arrivals.
- Operated delivery vehicles while adhering to safety regulations and route optimization strategies.
- Assisted customers with furniture assembly, demonstrating product knowledge and effective problem-solving skills.
- Collaborated with warehouse staff to coordinate loading schedules, improving overall workflow efficiency.
- Conducted vehicle inspections and maintenance checks to ensure operational readiness and compliance standards were met.
Feed Store Sales Associate
CHS Northwest
Missoula, MT
10.2020 - 03.2021
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Maintained accurate inventory levels, ensuring product availability for customers.
- Operated point-of-sale systems, processing transactions with speed and accuracy.
- Assisted in merchandising efforts, creating visually appealing displays to enhance sales.
- Trained new associates on store policies, procedures, and customer engagement techniques.
- Implemented feedback mechanisms to enhance product offerings based on customer preferences.
- Contributed to a positive team atmosphere by working collaboratively with coworkers to complete tasks efficiently and maintain a well-organized store.
- Maintained a clean and inviting store environment for customers by performing daily cleaning tasks and restocking shelves as needed.
- Provided personalized service to customers by recommending products tailored to their individual pet''s needs, leading to increased customer loyalty.
- Increased customer satisfaction by providing knowledgeable and friendly assistance in pet care, products, and services.
- Boosted store sales by effectively merchandising pet food, accessories, and supplies according to company standards.
- Handled cash register transactions accurately, ensuring prompt service during busy times at the checkout counter.
Education
Journeyman - Cement Masonry
South Seattle Community College
Seattle, WA10-2017
GED -
West Seattle High School
Seattle06-1997
Skills
- Customer service
- Employee management
- Health and safety
- Invoicing
- Employee motivation
- Vehicle diagnostics
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Task delegation
- Verbal and written communication
- Goal setting
- Strategic planning
- Operations management
Timeline
Shop Manager
410 Auto Wrecking
03.2024 - Current
Operator
Plygem Windows
08.2023 - 03.2024
Meat Cutter
Yoke's Fresh Markets
03.2023 - 07.2023
Sales Associate
Ace Hardware
04.2022 - 03.2023
Warehouse Manager
Madison Creek Furnishings
03.2021 - 01.2022
Feed Store Sales Associate
CHS Northwest
10.2020 - 03.2021
Journeyman - Cement Masonry
South Seattle Community College
GED -
West Seattle High School