Summary
Overview
Work History
Education
Skills
Timeline
Generic

ANDREW HAYES

Cincinnati,OH

Summary

Experienced Operations Manager skilled in maximizing operational processes and driving efficiency improvements. Adept at managing cross-functional teams to achieve project milestones and streamline workflows. Demonstrates proficiency in strategic planning and problem-solving, consistently striving for continuous improvement and operational excellence.

Overview

11
11
years of professional experience

Work History

Operations Manager

RxCrossroads By McKesson
10.2023 - Current
  • Supervise operations staff of 120 and have kept employees compliant with company policies and procedures.
  • Empower employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conduct regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.

Operations Supervisor

RxCrossroads By McKesson
05.2015 - 10.2023
  • Routinely provided coaching, quarterly reviews, and corrective action plans when appropriate
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Assisted Operations Managers with planning, organizing, and directing staff and tasks to ensure that daily operations goals are achieved
  • Responsible for scheduling, conducting interviews, and coordinating hiring of warehouse staff
  • Investigated and problem-solved inventory claims from customers and performs cycle counts and weight checks when required
  • Responsible for logistics/scheduling daily trucks for outbound shipments (LTL, TL, Parcel)

Shipping Lead

RxCrossroads By McKesson
04.2014 - 05.2015
  • Ensured orders for five assigned clients were fulfilled and shipped within the contracted time period
  • Oversaw eight material handlers and ensured productivity standards were achieved
  • Assisted supervisors with performance related reviews/corrective action plans
  • Performed weekly full cycle counts of pharmaceutical inventory

Education

High School Diploma -

Northwest High School
Cincinnati, OH
05.2007

Skills

  • Extensive knowledge of SAP, UPS Worldship, FedEx Ship Manager, Haz-Shipper, and Microsoft applications
  • Hazardous Materials Shipping Certification (IATA, DOT)
  • Operations management
  • Forklift Certification (stand-up, sit-down, and electric pallet jacks)
  • Significant logistics experience
  • Problem-solving
  • Strong computer and technology skills
  • Thorough troubleshooting and problem-solving skills
  • Effective leadership and supervisory experience
  • Experience developing process improvement strategies

Timeline

Operations Manager

RxCrossroads By McKesson
10.2023 - Current

Operations Supervisor

RxCrossroads By McKesson
05.2015 - 10.2023

Shipping Lead

RxCrossroads By McKesson
04.2014 - 05.2015

High School Diploma -

Northwest High School

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