Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Andrew Hegge

Andrew Hegge

Saint Croix Falls,WI

Summary

Highly motivated IT Manager skilled in guiding navigation of modern technology. Accustomed to driving efficiency and effectiveness by developing, delivering and supporting strategic plans. Demonstrated skill in translating technical requirements to business solutions. Successful 6-year record of building positive relationships.

Overview

8
8
years of professional experience
1
1
Certification

Work History

IT Manager

EasyITGuys
06.2020 - Current
  • Successfully managed day-to-day operations of my IT department by overseeing projects and providing technical support to staff
  • Developed and maintained Windows and Apple IT infrastructure, including servers, networks, and storage systems
  • On boarded and created training process for IT workers for effective understanding of the job
  • Documented in IT Glue to create detailed overviews of system configurations and processes.
  • Configured user accounts, installed software applications, configured network settings, and performed system maintenance tasks
  • Provided on-call services and efficiently resolved emergency offline situations in a calm manner.

IT Help Desk Technician

EasyITGuys
05.2018 - 06.2020
  • Identified and resolved technical problems with desktops, laptops, and mobile devices
  • Configured routers and switches for local area networks
  • Utilized our ticketing system to Resolve customer inquiries in a timely manner while providing excellent customer service.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Office 365 management of online and application based services.
  • Image management and installation of Windows 10/11
  • Data management, backups, and recovery
  • Configured hardware, devices, and software to set up work stations for end users.

Youth Director

Osceola Community Church
06.2015 - 05.2018
  • Developed and implemented leadership principles and policies to better serve youth and families
  • Coordinated fundraising activities to support special youth activities and trips
  • Recruited volunteers from the congregation to assist with various tasks related to ministry programs
  • Created marketing materials and utilized social media to increase student participation and keep parents informed of events and activities
  • Organized and developed agendas for youth trips and retreats.

Education

CompTIA A+ - IT

CompTIA
03.2022

Zero To Engineer - Computer Networking

NexGenT
08.2018

High School Diploma -

Osceola High School
05.2012

Skills

  • Network Intelligence utilizing SonicWall, Datto, Cisco, and Fortinet
  • Team Collaboration
  • IT Glue Documentation Management
  • Technical Troubleshooting
  • Critical thinking
  • Office 365
  • Connectwise Automate
  • Connectwise Connect
  • RepairShopr CRM
  • Windows OS 7/8/10/11
  • MacOS
  • iOS
  • Android OS
  • System Imaging
  • Active Directory
  • Printer (Ricoh, Kyocera, etc) troubleshooting and installation
  • Onboarding and off boarding of IT Employees

Certification

  • Comptia A+
  • NexGenT Zero to Engineer

References

References available upon request

Timeline

IT Manager

EasyITGuys
06.2020 - Current

IT Help Desk Technician

EasyITGuys
05.2018 - 06.2020

Youth Director

Osceola Community Church
06.2015 - 05.2018

CompTIA A+ - IT

CompTIA

Zero To Engineer - Computer Networking

NexGenT

High School Diploma -

Osceola High School

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Andrew Hegge