Andrew Helzer
Anchorage,AK
Summary
Dynamic General Manager with a proven track record at Helzer Logistics, excelling in operations management and team building. Enhanced efficiency through strategic process improvements and robust training programs, resulting in increased sales and customer retention. Skilled in P&L management and relationship building, fostering loyalty among clients and partners.
Overview
18
18
years of professional experience
Work History
General Manager
Helzer Logistics
03.2019 - Current
- Directed operational strategies to enhance efficiency and optimize logistics processes.
- Managed daily activities, ensuring adherence to safety standards and regulatory compliance.
- Developed and implemented training programs for staff, fostering skill enhancement and team performance.
- Analyzed performance metrics to identify areas of improvement and drive continuous process optimization.
- Oversaw budget management, aligning resource allocation with strategic business objectives.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
- Improved operational efficiency by streamlining workflow processes and adopting cutting-edge technology.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Operator
Sourdough Express
06.2013 - 03.2019
- Operated machinery to ensure efficient production processes and maintain quality standards.
- Monitored workflow and adjusted operations to optimize performance and reduce downtime.
- Trained new operators on safety procedures, equipment usage, and best practices.
- Conducted routine maintenance checks on equipment to prevent operational disruptions.
- Collaborated with team members to improve process efficiency and enhance output quality.
Laborer Operator
Cooley Co
05.2007 - 07.2012
- Ensured compliance with safety regulations during all operational processes.
- Conducted routine maintenance checks on machinery to optimize performance.
- Kept machinery in proper working order by repairing and replacing malfunctioning parts.
- Operated industrial equipment and hand tools for company in industry.
- Reduced equipment downtime by performing regular maintenance and troubleshooting issues as they arose.
- Remove debris and leveled ground to prepare job sites for construction projects.
- Performed thorough pre-shift and post-shift inspections and accurately completed equipment logs and reports.
- Used variety of hand and power tools to complete tasks.
- Loaded and unloaded materials onto trucks and trailers.
- Cleaned and maintained tools, equipment and worksites.
- Dug trenches, backfilled holes and compacted earth to prepare for new construction.
Education
Justice
University of Alaska Fairbanks
Fairbanks, AKHigh School Diploma -
Frontier Charter School
Anchorage, AK05-2013
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
- Staff management
- Relationship building
- Inventory control
- Customer relationship management
- Staff supervision
- Employee scheduling
- Verbal and written communication
- Administrative skills
- P&L management
- Customer retention
- Process improvements
- Project management
- Facility management
- Recruitment
- Operations oversight
- Cost reductions
- Marketing
- Account management
- Vendor negotiations
- Program administration
Timeline
General Manager
Helzer Logistics
03.2019 - Current
Operator
Sourdough Express
06.2013 - 03.2019
Laborer Operator
Cooley Co
05.2007 - 07.2012
Justice
University of Alaska Fairbanks
High School Diploma -
Frontier Charter School
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