Andrew M Herbert
San Leandro,CA
Summary
Experienced in sales, customer service, office and clerical work and responsibilities. Focused, with a strong sense of ownership over given performance objectives, assignments, daily tasks and, especially, client satisfaction. Driven to produce exceptional results with attention to detail, consistency, completeness and timeliness.
Overview
11
11
years of professional experience
Work History
Finance and Insurance Manager
San Jose Harley-Davidson
12.2018 - 11.2023
- Secured customer financing; completed all retail finance and purchase contracts, DMV registration docs and vehicle svc contracts
- Achieved top-tier sales metrics exceeding 125% of prior benchmarks
- Maintained strict levels of compliance, customer service, precision and proficiency, and protection of sensitive non-public information
Leasing Agent
AvalonBay Communities - Avalon Towers on the Peninsula
01.2016 - 09.2017
- Exceeded monthly leasing goals by up to 20% at multiple properties including during a fully-occupied renovation
- Demonstrated effective, fast-paced phone and email communication to meet department needs
- Held high standards of safeguarding NPI, customer service, and compliance w/ FHA regulations
Internet Sales Manger and Finance Manager
Del Grande Dealer Group
06.2012 - 09.2015
- Employed successful lead management strategies and rapport building to respond > 35 RFQ's daily with appointments set at 20%
- Product knowledge of multiple automotive brands
- Increased lead matriculation & closing showing excellent KPIs
- Achieved above average performance metrics in sales, customer service and compliance as finance and insurance manager
Education
Bachelor of Arts - Business - Organizational Management - 3.6 GPA
Patten University
Oakland2012
Skills
- Microsoft Office & Google Workspace
- Salesforce & other CRM Databases
- Quickbooks Online
- 65 WPM typing, 10-key by touch
- Able to quickly learn new processes
- Multitasking and detail oriented
- Strong written and verbal communication
Timeline
Finance and Insurance Manager
San Jose Harley-Davidson
12.2018 - 11.2023
Leasing Agent
AvalonBay Communities - Avalon Towers on the Peninsula
01.2016 - 09.2017
Internet Sales Manger and Finance Manager
Del Grande Dealer Group
06.2012 - 09.2015
Bachelor of Arts - Business - Organizational Management - 3.6 GPA
Patten University
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